# Maryland Procurement Portal #BPM058929

Maryland State Department of Education Solicitation for Five9 Call Center Services

**Posted:** September 18, 2026
**Respond By:** October 02, 2026
**Identifier:** BPM058929
**NAICS:** 561422, 561421

The Maryland State Department of Education (MSDE) is seeking to procure Five9 Call Center Services to support the Division of Early Childhood (DEC).
- Government Buyer:
  - Maryland State Department of Education (MSDE)
  - Division of Early Childhood (DEC)
- OEM Highlight:
  - Five9 is specified as the Original Equipment Manufacturer (OEM) for the required call center software and services
- Products/Services Requested:
  - Five9 Call Center Software and Services
  - No specific part numbers or quantities are listed in the summary
- Notable Requirements:
  - The procurement is for a one-year period
  - Small, Minority, and Veteran-owned businesses are encouraged to respond
  - Detailed specifications and supplemental technology requirement documents are provided
- The focus is on acquiring call center software and related services from Five9 to support DEC applications

### Description

This solicitation is for Five9 Call Center Services to support applications within the Department of Education's DEC for a period of one year. The procurement is issued by the Maryland State Department of Education and is a Request for Quote type. Small, Minority, and Veteran-owned businesses are encouraged to respond. The solicitation includes specification and supplemental technology requirement documents.

[View original listing](https://emma.maryland.gov/page.aspx/en/bpm/process_manage_extranet/95085)