New Mexico General Services Department State Purchasing Division #70-M0087-26-CP404

Award for CIS Infinity Utility Billing System Implementation, Integration, and Support Services

This award summary covers the City of Santa Fe Public Utilities Department's contract amendment with Advanced Utility Systems for the CIS Infinity utility billing system. - Government Buyer: - City of Santa Fe, Public Utilities Department, Utility Billing Division - OEM/Vendor: - Advanced Utility Systems (a division of N. Harris Computer Corporation) - Products and Services Requested: - CIS Infinity utility billing system (core platform) - Interfaces for ConserveTrack, OpenGov, Syncta, and Customer Contact Center - EBPP (Electronic Bill Presentment and Payment) Payment Interface - Scheduler automation implementation - Business Process Review and optimization - Utility Billing Tier Rate Change configuration - On-site support (two resources for 17 weeks) - Additional professional services (consulting, configuration, training, up to $250,000) - Quantities: - Each interface and service is requested as a single project/engagement - On-site support for 17 weeks - Unique/Notable Requirements: - Sole source justification: Advanced Utility Systems is the only authorized provider for CIS Infinity implementation and support - Integration with multiple city systems (ConserveTrack, OpenGov, Syncta, Customer Contact Center) - Emphasis on business process review and rate structure changes - Significant on-site support component - Contract value for this amendment: $2,416,966.61 - Contract term extended through October 31, 2031, with annual support and maintenance - The CIS Infinity platform and its associated integration and support services are central to this procurement.

Description

This procurement is for the implementation, continued development, and support of the City of Santa Fe's utility billing system. The contract involves maintenance and support services for a duration of two years. The vendor, Advanced Utility Systems, is the sole source provider authorized to install and maintain the CIS Infinity system. The contract amount is $2,416,966.61, with a start date of October 19, 2026, and an end date of October 19, 2028.

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