# New Mexico General Services Department State Purchasing Division #70-M0087-26-CP404

Award for CIS Infinity Utility Billing System Implementation, Integration, and Support Services

**Posted:** September 18, 2026
**Respond By:** October 17, 2026
**Identifier:** 70-M0087-26-CP404
**NAICS:** 541512

This award summary covers the City of Santa Fe Public Utilities Department's contract amendment with Advanced Utility Systems for the CIS Infinity utility billing system.
- Government Buyer:
  - City of Santa Fe, Public Utilities Department, Utility Billing Division
- OEM/Vendor:
  - Advanced Utility Systems (a division of N. Harris Computer Corporation)
- Products and Services Requested:
  - CIS Infinity utility billing system (core platform)
  - Interfaces for ConserveTrack, OpenGov, Syncta, and Customer Contact Center
  - EBPP (Electronic Bill Presentment and Payment) Payment Interface
  - Scheduler automation implementation
  - Business Process Review and optimization
  - Utility Billing Tier Rate Change configuration
  - On-site support (two resources for 17 weeks)
  - Additional professional services (consulting, configuration, training, up to $250,000)
- Quantities:
  - Each interface and service is requested as a single project/engagement
  - On-site support for 17 weeks
- Unique/Notable Requirements:
  - Sole source justification: Advanced Utility Systems is the only authorized provider for CIS Infinity implementation and support
  - Integration with multiple city systems (ConserveTrack, OpenGov, Syncta, Customer Contact Center)
  - Emphasis on business process review and rate structure changes
  - Significant on-site support component
  - Contract value for this amendment: $2,416,966.61
  - Contract term extended through October 31, 2031, with annual support and maintenance
- The CIS Infinity platform and its associated integration and support services are central to this procurement.

### Description

This procurement is for the implementation, continued development, and support of the City of Santa Fe's utility billing system. The contract involves maintenance and support services for a duration of two years. The vendor, Advanced Utility Systems, is the sole source provider authorized to install and maintain the CIS Infinity system. The contract amount is $2,416,966.61, with a start date of October 19, 2026, and an end date of October 19, 2028.

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