Santa Fe NM OpenGov #70-M0087-26-CP404

Amendment for continued development and support of the City of Santa Fe's utility billing system (CIS Infinity) by Advanced Utility Systems.

This contract amendment supports the City of Santa Fe's continued modernization of its utility billing system. - Buyer: City of Santa Fe Public Utilities Department (Utility Billing) - OEM/Vendor: Advanced Utility Systems (a business unit of N. Harris Computer Corporation) - Products/Services Requested: - CIS Infinity Utility Billing System Phase 2 implementation and support - Integration with Conservation, OpenGov, Syncta, and Customer Contact Center platforms - Electronic bill presentment and payment (EBPP) interface - Scheduler implementation for automated billing operations - Business process review and optimization - Utility billing tier rate changes - Onsite implementation and operational support - Notable Requirements: - Comprehensive integration with multiple third-party platforms - Automation and scheduling for billing operations - Tiered rate configuration and business process improvements - Significant onsite and operational support - Contract Value: Increased by $2,416,966.61 to a total not to exceed $5,910,526.61 - Contract term extended to allow completion of expanded services

Description

The City of Santa Fe Public Utilities Department requests review and approval of Amendment No. 1 to Munis Contract No. 3250248 with Advanced Utility Systems, a business unit of N. Harris Computer Corporation. The amendment covers the implementation, continued development, and support of the City’s new utility billing system, CIS Infinity. Phase 2 includes system interfaces, electronic payment integration, automation, business-process review, utility rate configuration, and onsite support. The contract amount is increased by $2,416,966.61 to a total not to exceed $5,910,526.61, and the term is extended to October 31, 2031.

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