New Mexico General Services Department State Purchasing Division #70-63000-26-EM092

Award for Emergency Multilingual Communications Services for Medicaid Changes

This award notice details an emergency contract by the New Mexico Health Care Authority (HCA) for rapid-response communications services related to Medicaid work requirement and noncitizen eligibility changes. - Government Buyer: - New Mexico Health Care Authority (HCA) - Contact: Andrea Sisneros - OEMs and Vendors: - Windlark Studios, Inc. (sole vendor and service provider) - Products/Services Requested: - Multilingual communications support services - Development of plain-language, HCA-branded materials - Digital and customer-support content (web content, creative assets, FAQs, scripts) - Explanation of revised medical frailty exemption standards - Guidance on compliance, reporting, and transition to new state-funded coverage - Unique/Notable Requirements: - Emergency procurement justified by urgent federal mandates and state program changes - Services must be delivered within a 90-day period to prevent coverage loss and confusion for over 200,000 Medicaid members - All materials must be accessible, multilingual, and tailored for rapid public education - No option years; ongoing needs to be addressed via competitive procurement after emergency period

Description

This emergency procurement is for professional services to provide short-term, rapid-response multilingual communications support. The services address immediate public education needs related to Medicaid work requirements and noncitizen eligibility changes under H.R. 1. The scope includes developing plain-language, HCA-branded materials explaining revised medical frailty exemption standards and the transition to a new state-funded coverage program for affected members. The contract term is limited to 3 months, from August 25, 2026, to November 25, 2026, with a budget of $500,000. The procurement is justified by the health or safety of persons and aims to prevent coverage loss and confusion among Medicaid members.

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