# New Mexico General Services Department State Purchasing Division #70-63000-26-EM092

Award for Emergency Multilingual Communications Services for Medicaid Changes

**Posted:** September 17, 2026
**Respond By:** October 01, 2026
**Identifier:** 70-63000-26-EM092
**NAICS:** 541930

This award notice details an emergency contract by the New Mexico Health Care Authority (HCA) for rapid-response communications services related to Medicaid work requirement and noncitizen eligibility changes.
- Government Buyer:
  - New Mexico Health Care Authority (HCA)
  - Contact: Andrea Sisneros
- OEMs and Vendors:
  - Windlark Studios, Inc. (sole vendor and service provider)
- Products/Services Requested:
  - Multilingual communications support services
    - Development of plain-language, HCA-branded materials
    - Digital and customer-support content (web content, creative assets, FAQs, scripts)
    - Explanation of revised medical frailty exemption standards
    - Guidance on compliance, reporting, and transition to new state-funded coverage
- Unique/Notable Requirements:
  - Emergency procurement justified by urgent federal mandates and state program changes
  - Services must be delivered within a 90-day period to prevent coverage loss and confusion for over 200,000 Medicaid members
  - All materials must be accessible, multilingual, and tailored for rapid public education
  - No option years; ongoing needs to be addressed via competitive procurement after emergency period

### Description

This emergency procurement is for professional services to provide short-term, rapid-response multilingual communications support. The services address immediate public education needs related to Medicaid work requirements and noncitizen eligibility changes under H.R. 1. The scope includes developing plain-language, HCA-branded materials explaining revised medical frailty exemption standards and the transition to a new state-funded coverage program for affected members. The contract term is limited to 3 months, from August 25, 2026, to November 25, 2026, with a budget of $500,000. The procurement is justified by the health or safety of persons and aims to prevent coverage loss and confusion among Medicaid members.

[View original listing](https://spd.gsd.state.nm.us/WebPortal/Modules/Procurement/Public/ProcurementsWebViewDetail.aspx?ID=ghydyybpyy5yycaygyydyyboyysoycoygayn4ynfybgoycyy8rydryy)