SAM #36C10B26Q0725

VA Seeks Tier 2 Help Desk and Deployment Support Services for C&P Product Line

The Department of Veterans Affairs (VA), Office of Information & Technology, Benefits and Memorials Services Portfolio, is seeking Tier 2 Help Desk and Deployment Support Services for the Compensation & Pension (C&P) Product Line. - Government Buyer: - Department of Veterans Affairs - Office of Information & Technology, Benefits and Memorials Services (BAM) Portfolio - Compensation & Pension (C&P) Product Line - Products/Systems Supported: - VBMS (Veterans Benefits Management System): web-based claims processing - VETSNET: primary payment and claims processing system - CAPRI: GUI for exam management and medical data access - VADS: mainframe batch process for benefits eligibility information - Services Requested: - Project management - Release planning and management - Tier 2 help desk support - Assistance with Tier 3 and Tier 4 issues - Deployment support - Transition-in and transition-out support - Optional supplemental help desk support increments - Unique/Notable Requirements: - Support for multiple C&P product lines and integration with VA systems - Firm-fixed-price contract structure - Base period of 12 months (including 2-month transition-in), with up to two 12-month option periods and optional tasks for supplemental support and transition-out - No specific OEMs or commercial vendors are named; the opportunity is focused on IT services and support for VA-developed systems.

Description

Please see attached RFI documents.

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