# SAM #36C10B26Q0725

VA Seeks Tier 2 Help Desk and Deployment Support Services for C&P Product Line

**Buyer:** VA Technology Acquisition Center
**Posted:** September 17, 2026
**Respond By:** October 01, 2026
**Identifier:** 36C10B26Q0725
**NAICS:** 541512, 541513

The Department of Veterans Affairs Office of Information & Technology, Benefits and Memorials Services Portfolio, is seeking Tier 2 Help Desk and Deployment Support Services for its Compensation & Pension (C&P) Product Line.
- Government Buyer:
  - Department of Veterans Affairs
  - Office of Information & Technology, Benefits and Memorials Services Portfolio
  - Compensation & Pension (C&P) Product Line
- Products/Systems Supported:
  - VBMS (Veterans Benefits Management System): web-based claims processing
  - VETSNET: primary payment system for C&P benefits
  - CAPRI: GUI for exam management and medical data access
  - VADS: mainframe batch process for benefits eligibility information
- Services Requested:
  - Tier 2 Help Desk support
  - Deployment support
  - Project management
  - Release planning and management
  - Assistance with Tier 3 and Tier 4 issues
  - Transition-in and transition-out support
  - Optional supplemental help desk support increments
- Notable Requirements:
  - Support for multiple C&P product line systems
  - Firm-fixed-price contract structure
  - Base period of 12 months, with up to two 12-month option periods
  - Optional tasks for supplemental help desk and transition out support
- No specific OEMs or vendors are named; all products are VA-developed systems.

### Description

Please see attached RFI documents.

[View original listing](https://sam.gov/opp/5f6e1304cc3248ca9c0e42e0ce4b84f0/view)