New York State Contract Reporter #219223479

CUNY Solicits Freshworks Contact Center Software Subscriptions for Admissions Office

The City University of New York (CUNY) is seeking software subscriptions to enhance its Office of Admissions / Welcome Center operations. - Government Buyer: - City University of New York (CUNY), University Central Office, Office of Admissions / Welcome Center - Procurement managed by Karen Pinckney - OEMs and Vendors: - Freshworks, Inc. (OEM for Freshdesk and Freshcaller products) - Products/Services Requested: - Freshworks Freshdesk-Forest Annual Subscription (six-month term) - Freshdesk Enterprise Annual subscription (44 licenses) - Freshcaller Enterprise Annual subscription (64 licenses) - Calling Credit (103 units) - Notable Requirements: - Firm price quote valid for 90 days - Contract terms supersede vendor EULAs; no additional charges allowed beyond quoted price - Compliance with New York State Procurement Lobbying Act - State-wide implementation for educational and IT consulting services - The procurement focuses on contact center and enterprise support software for admissions operations.

Description

The City University of New York's (CUNY) Office of Admissions / Welcome Center seeks a six-month subscription of Freshworks Freshdesk-Forest Annual Subscription. The contract term is 6 months and the location is state-wide. The procurement falls under the categories of Educational & Recreational - Consulting & Other Services and Information Technology - Consulting & Other Services. Vendors must comply with the State Procurement Lobbying Act and submit required forms if selected.

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