# New York State Contract Reporter #219223479

CUNY Solicits Freshworks Contact Center Software Subscriptions for Admissions Office

**Posted:** September 15, 2026
**Respond By:** October 06, 2026
**Identifier:** 219223479
**NAICS:** 541512, 511210

The City University of New York (CUNY) is seeking software subscriptions to enhance its Office of Admissions / Welcome Center operations.
- Government Buyer:
  - City University of New York (CUNY), University Central Office, Office of Admissions / Welcome Center
  - Procurement managed by Karen Pinckney
- OEMs and Vendors:
  - Freshworks, Inc. (OEM for Freshdesk and Freshcaller products)
- Products/Services Requested:
  - Freshworks Freshdesk-Forest Annual Subscription (six-month term)
  - Freshdesk Enterprise Annual subscription (44 licenses)
  - Freshcaller Enterprise Annual subscription (64 licenses)
  - Calling Credit (103 units)
- Notable Requirements:
  - Firm price quote valid for 90 days
  - Contract terms supersede vendor EULAs; no additional charges allowed beyond quoted price
  - Compliance with New York State Procurement Lobbying Act
  - State-wide implementation for educational and IT consulting services
- The procurement focuses on contact center and enterprise support software for admissions operations.

### Description

The City University of New York's (CUNY) Office of Admissions / Welcome Center seeks a six-month subscription of Freshworks Freshdesk-Forest Annual Subscription. The contract term is 6 months and the location is state-wide. The procurement falls under the categories of Educational & Recreational - Consulting & Other Services and Information Technology - Consulting & Other Services. Vendors must comply with the State Procurement Lobbying Act and submit required forms if selected.

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