SAM #W91QF4-26-P-A020

AI-Based Inmate Call Monitoring Software and Support for Military Correctional Complex

This opportunity from the U.S. Army Mission Installation Contracting Command (MICC) at Fort Leavenworth seeks a commercial off-the-shelf AI platform-based inmate call monitoring system for the Military Correctional Complex (MCC). - Government Buyer: - Department of Defense, Military Correctional Complex (MCC) - Facilities include USDB, MWJRCF, and NWJRCF - OEMs and Vendors: - ViaPath (referenced as the existing phone system for integration) - Products/Services Requested: - AI platform software for inmate call monitoring (integrated with ViaPath Phone System) - Real-time transcription and monitoring of inmate communications (telephones, video visitation, tablet messaging) - Keyword search, Spanish-English translation, and alerting for suspicious activity - Audit functions, link analysis, and law enforcement assistance reports - Near-real-time transcription with latency under 2 minutes - Excludes privileged communications - Cloud-native platform deployment - Ongoing support services: monitoring assistance, daily/weekly reporting, 24/7 escalation availability, continuous platform improvements, Account Manager and System Specialist - Training for staff via Microsoft Teams - Quantities and Scope: - Monitoring for up to 650 inmates - Up to 4.5 million annual call minutes (cap or unlimited option) - One base year (12 months), fully integrated within 30 days of contract award - Unique/Notable Requirements: - Must be a commercial off-the-shelf solution (no custom development) - Integration with ViaPath Phone System required - AWS Cloud GOV certification previously required, now removed - Fixed or capped usage pricing model - LPTA (Lowest Price Technically Acceptable) evaluation - Training delivered remotely via Microsoft Teams - Continuous platform improvements and 24/7 support - Excludes privileged communications from monitoring

Description

Amendment 0006 - 

a. Update Salient Characteristics was REV-2, now reads REV-3 dated 19 AUG 2026 - Clarifies the objective Obtain a Commercial Off The Shelf Solution fully integrated into the ViaPath Phone System within 30 days of contract award that supports the MCC and encompassing military complex. b. Update QandA-AI_Inmate_Call Monitoring - Previously dated 16 August now dated-19 AUG 2026. c. Update 52.212-1 Instructions to Offerors (Addendum) and 52.212- Evaluation of Commercial Items (Addendum) d. Update CLIN #0001 - removed duplicate information and referred interested offerors to review Salient Characteristics attachment. e. Extend closing date previously read 26 Aug 2pm CST now reads 27 Aug 2026 10am CST. 

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