# SAM #W91QF4-26-P-A020

AI-Based Inmate Call Monitoring Software and Support for Military Correctional Complex

**Buyer:** MICC FT. Leavenworth
**Posted:** July 31, 2026
**Respond By:** August 27, 2026
**Identifier:** W91QF4-26-Q-A021
**NAICS:** 541511, 541512, 513210, 541519, 541513, 518210

This opportunity from the U.S. Army Mission Installation Contracting Command (MICC) at Fort Leavenworth seeks a commercial off-the-shelf AI platform-based inmate call monitoring system for the Military Correctional Complex (MCC).
- Government Buyer:
  - Department of Defense, Military Correctional Complex (MCC)
  - Facilities include USDB, MWJRCF, and NWJRCF
- OEMs and Vendors:
  - ViaPath (referenced as the existing phone system for integration)
- Products/Services Requested:
  - AI platform software for inmate call monitoring (integrated with ViaPath Phone System)
    - Real-time transcription and monitoring of inmate communications (telephones, video visitation, tablet messaging)
    - Keyword search, Spanish-English translation, and alerting for suspicious activity
    - Audit functions, link analysis, and law enforcement assistance reports
    - Near-real-time transcription with latency under 2 minutes
    - Excludes privileged communications
    - Cloud-native platform deployment
    - Ongoing support services: monitoring assistance, daily/weekly reporting, 24/7 escalation availability, continuous platform improvements, Account Manager and System Specialist
    - Training for staff via Microsoft Teams
- Quantities and Scope:
  - Monitoring for up to 650 inmates
  - Up to 4.5 million annual call minutes (cap or unlimited option)
  - One base year (12 months), fully integrated within 30 days of contract award
- Unique/Notable Requirements:
  - Must be a commercial off-the-shelf solution (no custom development)
  - Integration with ViaPath Phone System required
  - AWS Cloud GOV certification previously required, now removed
  - Fixed or capped usage pricing model
  - LPTA (Lowest Price Technically Acceptable) evaluation
  - Training delivered remotely via Microsoft Teams
  - Continuous platform improvements and 24/7 support
  - Excludes privileged communications from monitoring

### Description

<p>Amendment 0006 -&nbsp;</p>

<p>a. Update Salient Characteristics was REV-2, now reads REV-3 dated 19 AUG 2026 - Clarifies the objective Obtain a Commercial Off The Shelf Solution fully integrated into the ViaPath Phone System within 30 days of contract award that supports the MCC and encompassing military complex.<br />
b. Update QandA-AI_Inmate_Call Monitoring - Previously dated 16 August now dated-19 AUG 2026.<br />
c. Update 52.212-1 Instructions to Offerors (Addendum) and 52.212- Evaluation of Commercial Items (Addendum)<br />
d. Update CLIN #0001 - removed duplicate information and referred interested offerors to review Salient Characteristics attachment.<br />
e. Extend closing date previously read 26 Aug 2pm CST now reads 27 Aug 2026 10am CST.&nbsp;</p>

[View original listing](https://sam.gov/opp/6cdb70ff186f4236a4986141982cff8f/view)