South Pasadena Unified School District Opengov #2026-RFP-0492

Pasadena health coverage outreach, enrollment, and retention services

The City of Pasadena is seeking a provider to help uninsured residents in Los Angeles County Service Planning Area 3 obtain and keep health coverage. - Buyer: City of Pasadena, Pasadena Public Health Department (PPHD). - Programs: Medi-Cal, Kaiser Access for All when available, and other low- or no-cost coverage. Kaiser Access for All is a named coverage program, not a specified vendor or OEM. No vendors or manufacturers are named. - Requested services: - Outreach and education, presentations, and enrollment events. - Eligibility assessments, application assistance, and enrollment verification. - Help using coverage, completing redeterminations, and retaining coverage. - Referral and navigation support, including help addressing enrollment barriers. - Service evaluation and improvement, collection of referral, outcome, and satisfaction data, and entry of participant information into the County’s CHOI/public health tracking system. - Notable requirements: Document at least three call attempts before classifying a client as lost to follow-up. Keep City data in the United States, encrypt it in transit and at rest, and do not use it to train AI/ML models without written City consent. - Funding and pricing: First-year funding is stated as $122,000. Pricing must itemize staffing and personnel hours, materials and supplies, and overhead; service quantities are not specified.

Description

The Pasadena Public Health Department seeks a qualified vendor to expand access to health coverage for uninsured children, families, and individuals in Los Angeles County SPA 3. Services may include outreach and education, enrollment events, eligibility assessments, application assistance, enrollment and utilization support, redetermination assistance, and retention strategies for Medi-Cal, Kaiser Access for All when available, and other low- or no-cost coverage. The work also includes referral and navigation support, addressing enrollment barriers, evaluating services, collecting outcome and satisfaction data, and entering participant information into the County’s CHOI/public health tracking system. The initial contract period is July 1, 2026 through June 30, 2027, with up to three additional 12-month renewals subject to funding and City approval; available first-year funding is $122,000.

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