Alberta Purchasing #26-0293

Calgary Police Service seeks WaitWell software licenses and related services

The City of Calgary, through the Calgary Police Service, seeks continued access to its existing WaitWell queue management and appointment scheduling platform. - Government buyer: City of Calgary — Calgary Police Service (CPS); no further office is identified. - OEM: WaitWell; the solicitation allows an authorized reseller or the OEM, but names no reseller. - Products: Additional WaitWell software licenses, features, and modules, purchased as needed. No part numbers or quantities are specified. - Services: Implementation and configuration, integrations, training, maintenance, technical support, and related professional services to maintain, expand, enhance, or optimize the platform. - Notable requirements: The procurement is for CPS’s existing WaitWell solution; services support CPS operations and customer service delivery. - Performance period: Three years; no option years are identified.

Description

CPS is seeking an authorized reseller or OEM to continue supplying, implementing, maintaining, supporting, and licensing its existing WaitWell customer queue management and appointment scheduling solution. The scope includes as-needed purchases to maintain, expand, enhance, or optimize the platform, potentially including licenses, features, modules, integrations, implementation and configuration, training, maintenance, technical support, and related professional services. The delivery period is January 1, 2027–December 31, 2029. Submissions and questions must be handled through SAP/Ariba; the submission deadline is December 9, 2026, at 16:01.

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