Massport #1112A

Massport prohibited-item mail-back concession at Boston Logan International Airport

Massachusetts Port Authority is seeking an operator for a prohibited-item mail-back concession at Boston Logan International Airport. - Buyer: Massachusetts Port Authority (Massport), Goods & Services; the agreement identifies the Airport Business Office. The program serves pre-security locations in Terminals A, B, C, and E. - Scope: Develop, install, operate, and maintain a non-exclusive service that lets passengers mail items prohibited at TSA checkpoints but otherwise legal to possess or ship. - Products: 10 new mail-back units; no manufacturer, part number, or specific make or model is identified. Massport must approve units before installation. - Service requirements: Operate 24/7/365; provide continuous customer service, supplies, cleaning, inspections, repairs, and item pickup. Respond to reported damage or depleted supplies within 24 hours and replace units that cannot be repaired within 48 hours. Keep a 24/7 emergency contact available. - Notable conditions: Comply with TSA, FAA, airport security, ADA accessibility, and Massport construction and design requirements. The operator is responsible for installation and operating costs; passenger pricing requires Massport’s written approval, and the concession fee is based on a percentage of gross revenue. - Proposal considerations: Proposals are to include an implementation and transition plan, relevant operating experience and references, and financial projections. No OEM or prospective operator is named.

Description

Massachusetts Port Authority is seeking proposals to develop, operate, and manage a prohibited-items mail-back concession at Boston Logan International Airport in Terminals A, B, C, and E. The service will allow passengers to mail items that TSA prohibits at security checkpoints but that are not otherwise illegal to possess or ship. The selected concessionaire will install and maintain mail-back units and provide ongoing service; the agreement is for five years beginning April 1, 2027, unless terminated earlier under its terms. Proposals must include a $2,500 deposit and be submitted through Bid Express by November 19, 2026, at 1:00 p.m. EST.

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