CanadaBuys #AB-2026-07536

WaitWell platform licensing and support for Calgary Police Service

The City of Calgary is seeking continued support for the Calgary Police Service’s existing WaitWell platform. - Government buyer: City of Calgary, for the Calgary Police Service (CPS). - OEM / named solution: WaitWell; the notice seeks an authorized reseller or the OEM and names no other vendors. - Requested services: As-needed licensing, software features and modules, integrations, implementation, configuration, training, maintenance, technical support, and related professional services. - Requirements: Support the existing customer queue management and appointment scheduling platform, including work to maintain, expand, enhance, or optimize CPS operations and customer service delivery. - Quantities and part numbers: None specified.

Description

The Calgary Police Service requires an authorized reseller or OEM to provide continued supply, implementation, maintenance, support, licensing, and related professional services for its existing WaitWell customer queue management and appointment scheduling solution. Purchases will be made as needed to maintain, expand, enhance, or optimize the platform. Scope may include additional licenses, software features and modules, integrations, implementation and configuration services, training, maintenance, technical support, and related professional services. The estimated contract duration is 35 months, with a proposed start date of January 1, 2027.

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