Quebec SEAO #20183469

On-demand natural-gas equipment maintenance and repair at OMHM residences

OMH de Montréal (OMHM) is seeking on-demand natural-gas equipment maintenance and repair services for residences in its West territory. - Government buyer: OMH de Montréal (OMHM); the specific sub-agency or office is not identified. - Service scope: Handle approximately 2,100 service calls, identify equipment as needed, maintain an up-to-date equipment inventory in Excel, and repair or replace defective components using original parts. - Service requirements: Provide 24/7 emergency service; complete emergency repairs within four hours. Complete other repairs within eight business hours, or twelve business hours from May through September. - Work outside the contract that exceeds $950 before taxes requires a diagnosis and estimate for approval. Emergency work requires prior verbal authorization. - OEMs and vendors: None are named. No specific equipment, products, or part numbers are listed.

Description

The solicitation is for on-demand maintenance and repair of natural gas equipment in OMHM residences in the West territory. The supplier must be able to handle approximately 2,100 service calls over an estimated nine-month contract period, with the busiest period from November through May. Work includes maintaining and updating an equipment inventory, performing requested maintenance and repairs, and providing emergency service 24 hours a day, seven days a week; emergency repairs are due within four hours. The notice states that bids are restricted to territories provided for in applicable agreements and that the estimated contract value is not disclosed.

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