Cleveland Opengov #280590

Cleveland seeks employee Lifestyle Spending Account and wellness services

The City of Cleveland is seeking a single provider for employee Lifestyle Spending Account administration and related wellness services. - Government buyer: City of Cleveland, Department of Personnel and Human Resources; the attachment identifies Steven Decker, Deputy Commissioner. - Scope and scale: Serve approximately 8,000 employees at seasonal peak, including staff working around the clock. Provide reimbursement administration with configurable eligible-item categories and caps across occupational, financial, physical, emotional, and environmental well-being. - Technology and named company: Workday is the City's existing human-capital platform and must be integrated; it is not identified as a product being purchased. No prospective vendors or account-administration OEMs are named. - Requested services: Account management and implementation; reporting, analytics, benchmarking, and ad hoc reports; employee communications and marketing; multi-device and mobile access for reimbursement submissions and proof-of-expense uploads; platform maintenance and technical support; and wellness services, including annual on-site biometric screenings and online health assessments with incentives. - Notable requirements: Vendors should have at least five continuous years of relevant reimbursement-account experience, authorization to do business in Ohio, Cuyahoga County, and Cleveland, and at least three recent verifiable client references. The proposal should explain funding, reimbursement, eligibility, customer service, employee engagement, reporting, and implementation, including customization, user testing, kickoff, and launch. - Term and quantities: The City seeks a strategy meeting its needs for at least three years. The transition timing is not stated here; no end date or option periods are specified. No product part numbers or fixed service quantities are provided.

Description

The City of Cleveland is seeking proposals from qualified firms to administer a Lifestyle Spending Account for City employees. Services include reimbursement administration, customizable eligibility lists, account management, reporting and analytics, communications, Workday integration, platform maintenance, and technology support. Proposals must cover the full scope and state service pricing per unit; the City intends to select one vendor. Electronic proposals are due August 17, 2026.

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