SAM #12760426Q0212

Dell R840 server hardware and firmware maintenance for USDA Forest Service

The USDA Forest Service is seeking quotes for maintenance of Dell servers supporting Fire and Aviation applications. - Government buyer: U.S. Department of Agriculture, Forest Service; Washington Office, Procurement and Property Services, National Procurement Operations, IT Contract Branch. The scope also identifies the Forest Service Chief Information Office and Fire IT. - OEM: Dell is the identified manufacturer and support provider. - Equipment: 25 Dell R840 systems, one each, identified by tags C01LH63, C02FH63, C02GH63, C01MH63, C02DH63, C02CH63, GZ4LYS3, 305LYS3, CZ4LYS3, DZ4LYS3, 105LYS3, 205LYS3, 405LYS3, JZ4LYS3, FZ4LYS3, HZ4LYS3, C01CH63, C00MH63, C00LH63, C01FH63, C01GH63, C01DH63, C01HH63, C01KH63, and C01JH63. - Requested service: Annual Dell hardware and firmware maintenance, with 9x5 coverage; Dell Next Business Day onsite support is acceptable. The equipment supports FireNESS Fire and Aviation applications at the Earth Resources Observation and Science (EROS) center. - Notable requirements: Failed hard drives must remain with the Forest Service, and government-owned hardware may not leave the facility. If Dell OEM support is unavailable for any system, the vendor must identify affected serial numbers and explain the alternative support approach. Applicable ICT accessibility conformance and security requirements apply; the latest notice also adds USDA C-SCRM contract language and a memo. - Pricing and term: Pricing is requested by service tag for the base period and two option periods. The documents describe a one-year base and two one-year options, while also containing an inconsistent reference to “five (3) years.” Specific equipment pricing is not provided in the supplied summaries.

Description

Dell Hardware and Firmware Maintenance

View original listing