California eProcure #26NS0306

Field Operations Coordination for the California Connect Partner Center Pilot

The California Public Utilities Commission seeks a one-year field operations contractor for its California Connect Partner Center Pilot in Alameda County. - Government buyer: California Public Utilities Commission (CPUC), Communications Division. - Scope: Coordinate consumer support, intake and complaint assistance, equipment demonstrations and distribution, accessible service locations, field or home visits, partner coordination, training, and monthly data reporting. - Equipment: No specific models, OEMs, part numbers, or equipment quantities are identified; the contractor must manage equipment storage, security, inventory, shipments, deliveries, and returns. - Staffing and delivery requirements: At least 2.5 staff positions; each staff member must have at least one year of experience assisting consumers with disabilities. Contractor-provided transportation and parking must be included at no additional cost. - Other notable requirements: Maintain accessible communications and service arrangements; provide a written facilities management plan; and meet a mandatory 3% DVBE participation commitment. - Cost ceiling: Proposals must not exceed $296,000.

Description

The California Public Utilities Commission seeks a contractor to serve as Field Operations Coordinator for the California Connect Partner Center Pilot. The contractor will provide in-person and home visit services statewide to users who can benefit from specialized communications. Work includes consumer support, service locations and equipment, coordination and training, and monthly data and reporting. The total bid or proposal cost must not exceed $296,000; proposals above that amount will be disqualified.

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