City of Mississauga Bidsandtenders #RFP-2026-0036

Mississauga 311 Contact-Centre Support Services

The City of Mississauga is seeking a provider to deliver 311 contact-centre coverage and support services. - Government buyer: City of Mississauga. - Services requested: After-hours Tier 1 and Tier 2 support, operational-hours Tier 2 support, and assistance with designated after-hours and dispatch processes. - Additional coverage: Support may be needed during severe weather, emergencies, major events, service disruptions, and other periods of increased demand. - OEMs and vendors: No OEMs or vendors are identified in the opportunity. - Products and quantities: No products, part numbers, or quantities are specified.

Description

The City of Mississauga is seeking third-party 311 contact centre coverage for remaining after-hours service windows, as the City plans to expand internally delivered service hours beginning in 2027. The vendor will provide after-hours tier 1 and tier 2 support, operational-hours tier 2 support, and support for designated dispatch processes. Additional coverage may be needed during severe weather, emergencies, major events, service disruptions, and other periods of increased demand. Submissions must be hard copy, and the bid closes December 10, 2026 at 2:00 PM EST.

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