Beverly Hills Planet bids #RFP 27-170-03

Beverly Hills citation and parking-permit management systems

The City of Beverly Hills Police Department is seeking citation and parking-permit management systems, with related enforcement equipment and operational support. - Government buyer: City of Beverly Hills, Police Department, Traffic Bureau, Los Angeles County, California. - Procurement scope: Two components—a Citation Management System (CMS) and a Permit Management System (PMS). The City prefers an integrated provider but will consider proposals for either component separately. - Named companies and systems: Samsung devices may be retained; named integration partners are IPS Group, Flowbird/Arrive, and Genetec/EyeP Solutions. Shay Enterprise and Turbo Data Systems, Inc. are named as prospective bidders, not selected contractors. - CMS products and estimated volumes: 20 named-user software licenses; citation-issuance software and 37 enforcement devices; device configurations include 37 handhelds with separate printers, 37 Bluetooth printers, or 37 all-in-one handhelds with integrated printers. Also estimated: 37 charging sets and 85,000 citations’ worth of City-designed paper and stock. The City may instead use its existing Samsung devices, with configuration priced per device. - CMS services and annual reference volumes: Process 85,000 electronic and 237 handwritten citations; provide data plans for 37 devices; handle 8,012 administrative reviews, 426 hearings, 255 payment plans, 87,957 mailed notices, 7,349 lockbox payments, 4,600 customer-service calls, 1,602 mailed appeal/review requests, and 85 hearings requested by mail. Payment-processing estimates include $4,341,000 in card payments, 47,946 transactions, and 50 disputes. Scope also includes DMV holds and lookups, FTB Intercept, delinquent collections, portals, IVR, implementation, migration, integrations, training, hosting, maintenance, and support. - PMS services and annual reference volumes: A monthly subscription for a permit portal and system; 10,882 application reviews, 2,603 physical permit/hangtag fulfillments, 5,095 mailed notices, 10,882 emailed notices, 500 mail-in payments, and 9,000 customer-service calls. Payment-processing estimates include $753,689 in permit payments, 10,882 transactions, and 11 disputes. Estimated permit volumes include 29,450 daytime exemptions, 38,277 overnight exemptions, 1,005 temporary permits, 10,724 special-occasion permits, and 300 internal permits. - Permit programs and requirements: Support preferential daytime and overnight permits; daytime and overnight exemptions; caregiver, temporary, special-occasion, Class 1, and Inspector permits; and legacy hangtags. The portal must support applications, document uploads, payments, renewals, account and plate updates, permit history, and optional California DMV address verification. License-plate permit status, zone assignment, and exemptions must be accurately reflected for real-time LPR enforcement lookups, with plate-entry validation. Referenced annual fees are $42 for preferential, $142 for overnight, and $15 for caregiver permits. - Notable requirements: Fixed pricing itemized by category; at least five days of onsite CMS training; accessible customer support intended to reduce demands on City staff and law enforcement; and separately identified optional features and customer convenience fees subject to City approval. Optional features include mobile apps, extended support hours, additional portal tools, and combined citation-payment and permit-purchase transactions. - Term: Three-year initial term with two possible one-year extensions. The PMS is priced as a monthly subscription. The solicitation does not provide a start or end date in the provided summaries.

Description

The City of Beverly Hills is seeking proposals for a Parking Citation and Permit Management System. The scope includes a Citation Management System and a Permit Management System, with permit functions including applications, renewals, exemptions, and account management through an online portal. The City prefers a single prime contractor but will consider proposals from separate providers for individual components. The systems must support responsive customer service and real-time permit validity lookups by license plate for enforcement.

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