Nevada ePro #30DOE-S4073

Nevada SafeVoice Anonymous School-Safety Tip Platform

Nevada is seeking a statewide SafeVoice platform for anonymous school-safety reporting and case management. - Buyer: State of Nevada Purchasing Division, for the Nevada Department of Education (NDE), Department 300, Safe and Respectful Learning. - Procurement: A four-year cloud service for SafeVoice Nevada, including implementation, maintenance, training, support, and a digital resource repository; two optional two-year extensions are described. - OEMs and vendors: No platform OEM, product brand, or proposing vendor is named. Edgar Kochendarfer is identified as the solicitation contact, not a vendor. - Requested solution: A secure web platform and branded iOS and Android apps, with anonymous tips accepted by web, app, and phone. Staff must be able to enter phone tips; reports may include photos, audio, and video files up to 100 MB each. - Case management: Two-way anonymous messaging, configurable triage and routing, priority and status tracking, duplicate detection, trauma alerts, real-time email/SMS notifications, receipt and disposition tracking, and audit trails. Reporting must support custom analytics and PDF/CSV export, with NDE administrator access to the system database. - Security and operations: Protect tipster anonymity; securely capture and retrieve IP addresses for at least 72 hours; encrypt data in transit and at rest; and store data in the United States. Require at least GovRAMP Core status, stronger verification for higher-sensitivity data, annual SOC 2 Type II audits and penetration testing, and written security-incident notification within 24 hours with follow-up reports. The related data-sharing terms also address FERPA, restricted data use, audits, and return or destruction of information. - Other service entries in the attachments: A client-reference questionnaire for evaluating vendor past performance and separate statewide student-information-system implementation, maintenance, training, technical support, and hosting services are described. These are not specified as SafeVoice platform components.

Description

The Nevada Department of Education seeks a qualified vendor to provide a cloud-based anonymous tip acquisition and management platform for the SafeVoice Nevada initiative. The solution includes a secure web platform and branded iOS and Android apps supporting anonymous submissions of text, photo, audio, and video by web, app, or phone. Required capabilities include configurable tip workflows, duplicate detection, real-time email/SMS alerts, role-based access, audit trails, and custom reporting. The vendor must meet stated security requirements, including GovRAMP and SOC 2 Type II, and provide implementation, training, ongoing support, and a resource library over the four-year initial term.

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