CanadaBuys #27-323612

Worldwide medical evacuation and support services for Global Affairs Canada

Global Affairs Canada is seeking a worldwide medical evacuation and case-support provider for Canadian personnel and dependants posted abroad. - Government buyer: Government of Canada, Department of Foreign Affairs, Trade and Development (Global Affairs Canada); the documents identify the Foreign Service Health Services and Policies Directorate (HED) and FSD Services and Policy Division (HFF). - OEMs and vendors: No medical-service providers, OEMs, or product vendors are named. The buyer is also identified as Affaires mondiales Canada (AMC) in the French-language material. - People served: Approximately 1,600 employees and 2,700 dependants at Canadian missions abroad. - Services requested: Worldwide 24/7 bilingual call-centre support, medical case consultations, emergency air and ground evacuations, referrals, and non-emergency health-care travel consultations. Standard health-care coverage is excluded. - Notable requirements: English- and French-language service; qualified medical personnel and dispatchers; a global network of equipped air and ground ambulances; coordination with medical facilities and GAC; bilingual project leadership; and quality assurance. Coverage must extend worldwide, including locations beyond listed coverage zones. - Term: An estimated 36-month initial term with up to two additional one-year options.

Description

Global Affairs Canada is seeking a contract for worldwide emergency medical evacuation and support services, available 24/7, for Canadian government employees and their dependants assigned to missions abroad. Services include emergency medical evacuation, medical call centre services, medical consultations and case management, referrals, and health care travel consultations. Standard health care coverage is not part of the requirement; the contractor will provide evacuation and case management services not covered by the Public Service Health Care Plan. Services must be available in English and French, and the estimated contract duration is 36 months.

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