CanadaBuys #10000341

HFR-TGF ITSM platform with 1,850 user licenses

HFR-TGF is seeking an IT service management platform for Alto, with licenses for 1,850 users. - Government buyer: HFR-TGF; the notice identifies Alto as the intended platform context but provides no further agency or office details. - Requested solution: IT service management (ITSM) platform with Configuration Management Database (CMDB), Incident Management, Change Management, and Request Management functionality. - Licenses: 150 fulfiller-user licenses and 1,700 general-user licenses; no part numbers are provided. - OEMs and vendors: No ITSM product OEM or vendor is named. MERX is identified as the bidding and document-access platform, not as the ITSM supplier. - Period: Estimated 12-month contract period; no start or end dates or annual-subscription terms are specified.

Description

Alto requires an Information Technology Service Management (ITSM) platform with Configuration Management Database (CMDB), Incident, Change, and Request Management functionalities. The procurement includes licenses for 150 fulfiller users and 1,700 general users. The estimated contract period is 12 months. Bidding and documents are available through MERX, where fees may apply.

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