British Columbia BCBid #1220-030-2026-064

City of Surrey Microsoft enterprise technical support and incident management

The City of Surrey is seeking enterprise-level support for its Microsoft environment and critical-incident response. - Government buyer: City of Surrey. - OEM: Microsoft; the requested environment includes Microsoft 365, Entra ID (Azure AD), Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Intune, Microsoft Azure, Purview, Windows Server and desktop operating systems, SQL Server, Power Platform, and Microsoft security and compliance services. - Services requested: Break/fix support, investigation of service degradation, configuration and operational support, tenant administration, troubleshooting, root cause analysis, and service restoration. - Notable requirements: 24x7 availability for critical incidents; escalation management and coordination with Microsoft engineering through Microsoft Premier Support for Partners; incident communications through restoration. - No products, quantities, part numbers, or named service-provider vendors are specified.

Description

The City of Surrey is seeking a qualified service provider with Canadian public-sector experience to provide enterprise-level technical support and incident and escalation management for its Microsoft environment. Services cover complex hybrid and cloud-based Microsoft products, including break/fix support, troubleshooting, root cause analysis, tenant administration, and service restoration assistance. Critical incidents require 24x7 availability, escalation management, coordination with Microsoft engineering teams, and communications through restoration. Proposals must be submitted as a single PDF by email.

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