Hawaii eProcurement Portal #B27000737

University of Hawaii System media monitoring, media relations, and analytics service

The University of Hawaii System is seeking a systemwide media monitoring, media relations, and analytics service. - Buyer: University of Hawaii System, University of Hawaii, Office of Communications; Honolulu, Hawaii. - Requested service: One unified, web-based platform for monitoring, analyzing, and reporting on broadcast, print, online, public-affairs, radio, internet news, and social media coverage. - Monitor relevant Hawaii, national, and international sources, plus X, Instagram, Facebook, TikTok, YouTube, and Snapchat. - Provide accurate media clips, reviewed or edited text, audience/reach and publicity-value metrics, and unlimited internet monitoring hits. - Support natural-language searches, article validation, sentiment analysis, topic and theme tagging, prominence classification, customizable dashboards, media highlights, and digests. - Include a journalist database, profiles, pitching and outreach analytics, inbound media-request tracking, email distribution with placement attribution, AI-assisted journalist recommendations, and press-release distribution. - Identify emerging media opportunities and track the University’s and competitors’ visibility in major language models, with ChatGPT, Gemini, and Claude cited as examples. - Access and support: Support multiple University entities and campuses in one account, at least 10 users, an online media archive, and 24/7 access to video news release coverage and metrics. Include onboarding, configuration help, and live customer and technical support. - Data and experience requirements: University data remains University property and must be exportable in a machine-readable format at no additional cost. The contractor must have at least five years of relevant experience and provide three client references. - OEMs and named vendors: No media-platform OEM or service vendor is identified. ChatGPT, Gemini, and Claude are named as examples of language models to monitor; X, Instagram, Facebook, TikTok, YouTube, and Snapchat are named social platforms. - Pricing items: Provide a total price for the base service and a separate optional price for each additional platform user. Base pricing must include hardware, software, labor, materials, travel, overhead, fees, and taxes.

Description

The University of Hawaii seeks a contractor to provide media monitoring, media relations, and analytics services for the University of Hawaii System. The scope includes a unified web-based platform for monitoring broadcast, print, online, and social media; analyzing and reporting coverage; and providing media relations tools, journalist databases, and AI visibility monitoring. The platform must support multiple University entities and campuses, provide media archives and video news release monitoring, and include customer and technical support. Bids must be submitted through HIePRO with the completed Mandatory Bid Form by November 23, 2026, at 2:30 p.m.

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