Federal Register #2026-22875

State Department seeks comments on customer-experience information collection

The U.S. Department of State is seeking public feedback on a proposed customer-experience information collection, not soliciting a purchase. - Government buyer: U.S. Department of State; the collection was submitted to the Office of Management and Budget for approval. No sub-agency or office is identified. - Purpose and activities: Gather customer feedback and test services and digital products to support customer-experience improvements. Methods may include surveys, questionnaires, interviews, focus groups, observation, and other electronic or non-electronic approaches. - Collection details: Uses Form DS-4318 and estimates 1,101,550 respondents and 100,800 annual burden hours. Participation is voluntary, with steps planned to protect respondent anonymity. - Products, vendors, and value: No products or services are being purchased; no part numbers, quantities, OEMs, vendors, or contract value are specified.

Description

The Department of State submitted a proposed information collection to the Office of Management and Budget for approval and is seeking public comments under the Paperwork Reduction Act. The collection supports improving customer experience across federal services through customer research, feedback collection, and testing services and digital products. Data collection may use surveys, questionnaires, interviews, focus groups, observation, and other methods, with inquiries limited to voluntary responses and steps taken to ensure respondent anonymity. Comments are due December 10, 2026.

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