CanadaBuys #BC1220-030-2026-064

City of Surrey Enterprise Microsoft Support Services

The City of Surrey is seeking enterprise support and critical-incident management for its Microsoft environment. - Government buyer: City of Surrey; no specific sub-agency or office is identified. - OEM: Microsoft. Support may be provided directly or through Microsoft Premier Support for Partners, with coordination with Microsoft engineering teams for critical incidents. - Services requested: Break/fix support, service-degradation investigations, configuration and operational support, tenant administration, troubleshooting and root-cause analysis, service restoration, and critical-incident coordination, escalation, and communications through restoration. - Supported environment: Microsoft 365, Entra ID (Azure AD), Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Intune, Microsoft Azure, endpoint management, Purview, Windows Server, Windows desktop operating systems, SQL Server, Power Platform, and Microsoft security and compliance services. - Notable requirements: Critical-incident support must be available 24x7. The provider should have Canadian public-sector experience and be able to manage escalations and coordinate with Microsoft engineering teams. - Quantities and part numbers: None specified; this is a services opportunity rather than a listed product purchase. - Vendors: Microsoft is the named OEM. No service provider or reseller is identified.

Description

The City of Surrey is seeking a qualified service provider with Canadian public-sector experience to provide enterprise-level technical support and incident and escalation management for its Microsoft products and cloud services. The scope includes break/fix support, service degradation investigations, configuration and operational assistance, tenant administration, troubleshooting, root cause analysis, and service restoration. Critical incidents require 24x7 availability, escalation management, coordination with Microsoft engineering teams, and communications through service restoration. The City's environment includes Microsoft 365, Azure, Entra ID, and other listed Microsoft platforms and services.

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