SAM #75N98027Q00073

Priority Care service for BD FACS Aria FUSION flow cytometry system

NIH is seeking maintenance and technical support for NHGRI’s BD FACS Aria FUSION flow cytometry system. - Government buyer: National Institutes of Health (NIH), through the Office of Logistics and Acquisition Operations (OLAO), for the National Human Genome Research Institute (NHGRI) Flow Cytometry Core Facility. - OEM and named companies: BD Biosciences manufactures the FACS Aria FUSION system. Waters is also named in the opportunity; the supplied details do not associate it with a specific item. - Equipment covered: - One BD FACS Aria FUSION five-laser flow cytometry instrument; no part number provided. - One workstation; printers are excluded. - Requested service: One Priority Care service contract covering travel, labor, and non-consumable parts. Consumables are excluded. - Unlimited service visits and telephone support for instruments, reagents, and applications. - Emergency requests receive a guaranteed response within two business days; onsite service is available weekdays during local business hours. - Two preventive-maintenance visits and required PM kits during a 12-month period, with software revisions installed during a maintenance visit. - Term: Overall agreement term is not specified; the stated maintenance cadence is two visits per 12-month period.

Description

Requirements:

The BD FACS ARIA FUSION is a flow cytometry system designed for high-performance cell analysis and sorting in research laboratory settings.

This Priority Care contract covers the FACS Aria FUSION - 5 Laser Instrument and 1 workstation (excluding printers) for travel, labor and parts (excluding consumable items). - Unlimited service visits during the term of this Agreement, Monday through Friday, excluding BD holidays - 2 business day guaranteed response to a request for emergency service (Monday through Friday, excluding holidays) - Onsite service under this contract will be performed Monday through Friday 8AM-5PM local time - 2 PMs during a 12-month period and the required PM kits are included -Software Revisions that are released during the Agreement term to be updated at the time of a PM visit - Unlimited telephone support for instruments, reagents and applications will be provided at no extra charge.

The service contract is necessary for continued maintenance, technical support, preventative maintenance, parts, software revisions for this flow cytometer. This instrument is an integral part of the Flow Cytometry Core Facility of NHGRI.

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