Federal Register #2026-22736

NPS proposes annual visitor survey on concessioner services

The Department of the Interior’s National Park Service proposes a voluntary survey to assess visitors’ experiences with concessioner services. - Government buyer: Department of the Interior, National Park Service (NPS), WASO Commercial Services Program, Contract Management Branch. - Requested service: National Park Service Concessioner Services Customer Satisfaction Survey, covering concession-provided lodging, food, retail, and guided recreation. - Estimated quantity: 522,000 responses annually; five minutes per response and 43,500 annual burden hours. - The survey is voluntary and conducted on occasion; responses will help evaluate concessioner performance and identify service improvements. - OEMs and vendors: None identified. This notice does not solicit a procurement.

Description

The National Park Service proposes a new information collection to gather feedback on visitors’ experiences with concession-provided services. The survey will help the Commercial Services Program and parks assess concessioner performance, understand visitor expectations, and identify areas for improvement. The notice invites public comments on the proposed collection, including its necessity, estimated burden, and ways to reduce respondent burden. Comments must be received by December 9, 2026.

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