Saskatchewan Tenders #202627-C19004551

Connexall Nurse-Call Integration Platform Maintenance and Support

eHealth Saskatchewan is seeking continued support for its existing Connexall nurse-call integration platform across multiple Saskatchewan Health Authority locations. - Government buyer: eHealth Saskatchewan; the security requirements identify Enterprise Security Services. - OEM and vendor: GlobeStar Systems Inc., operating as Connexall, is the platform OEM and identified as the authorized source for its maintenance and support. - Requested service: Three years of maintenance and support for the Connexall platform connecting Nurse Call systems with Unified Communications. No part number or quantity is specified. - 24/7 technical assistance and incident diagnosis, escalation, workaround, and resolution support. - Software updates, maintenance releases, bug fixes, compatibility updates, and performance enhancements. - Remote audits, health checks, notifications, system monitoring, and support for existing software, interfaces, integrations, configurations, and licensed environments. - Key requirements: Maintain interoperability with existing Nurse Call and Cisco wireless communication environments. Services handling highly sensitive Class A information must meet eHealth security requirements, including Canadian data residency, end-to-end encryption, MFA, strong cryptographic credentials, separation of eHealth and partner data, security-incident reporting, audit evidence, and acceptance of periodic security assessments. - Value and term: Anticipated total price is approximately $872,000, excluding applicable taxes; currency is not specified in the supplied information. The anticipated contract duration is three years.

Description

eHealth Saskatchewan intends to contract with GlobeStar Systems Inc., operating as Connexall, for maintenance and support of its existing Connexall integration software. The platform connects Nurse Call systems with the Unified Communications environment at multiple Saskatchewan Health Authority locations. Services include 24/7 technical support, incident diagnosis and resolution, software updates and fixes, remote audits and performance monitoring, and support for existing interfaces, integrations, configurations, and licensed environments. The ACAN states an anticipated three-year duration and an approximate total price of $872,000, excluding applicable taxes; suppliers may respond by November 18, 2026.

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