Austin Afo #RFP 8700 ALD3050

Austin APD dispatch, towing, impound, storage, and auction management services

The City of Austin is seeking a contractor to manage police towing and impound operations and related services for the Austin Police Department. - Government buyer: City of Austin; Austin Police Department (APD); Austin Financial Services - Central Procurement. - OEMs and vendors: No OEMs, named vendors, or specific commercial products are identified. - Services requested: - End-to-end management of police dispatch, towing, impounds, vehicle storage and processing, customer service, and auctions of unclaimed vehicles. - A web-based dispatch and vehicle inventory system with GPS tracking, vehicle lookup, reporting, and integration with APD computer-aided dispatch and field devices; access must also support Transportation & Public Works. - A U.S.-located dispatch center staffed 24/7 year-round; calls must be answered within 30 seconds, with English- and Spanish-fluent dispatch personnel. - Towing coordination and response, including deadlines of 45 minutes for abandoned and junked vehicles, 20 minutes for crash, disabled-vehicle, and impound calls, one hour for other tows, and 10 minutes for Traffic Incident Management Services (TIMS) calls. - Compliant vehicle storage facilities within Austin city limits, including facilities for evidentiary vehicles, plus vehicle processing and unclaimed-vehicle auctions. - Properly equipped towing resources, GPS and communications capability, annual wrecker inspections, and qualified operators with required training and incident-management equipment. - 24/7 public access to vehicle information, inquiry and complaint handling, fee collection, auditable records, and required financial, auction, vehicle, program, and complaint reporting. - Revenue and term: The contractor proposes a percentage of gross revenue payable to the City; that percentage is guaranteed for the contract term. Revenue and service-volume estimates in the provided template are placeholders. The stated term is 60 months from contract execution, with no option years specified. - Line-item details: No product quantities or part numbers are specified; service quantities are also not stated.

Description

The City of Austin seeks a qualified contractor to provide total management of dispatch, towing, and impound services for the Austin Police Department. The scope includes towing and impound services, with associated auctioneering, vehicle storage, and police dispatching services. The solicitation documents include a scope of work, towing lists and fee schedules, administrative rules, and a revenue proposal. Offers are due December 10, 2026, at 2:00 PM CT.

View original listing