Virginia Danville Civic Plus #26-27-027

Enterprise Technology Management platform and implementation services

The City of Danville is seeking an integrated enterprise technology management platform and the services needed to implement and support it. - Government buyer: City of Danville, Virginia - Purchasing Department; project owner: Chief Information Officer, with the Department of Information Technology involved. - Requested solution: An Enterprise Technology Management (ETM) platform covering: - IT Service Management, including a service desk. - Technology Asset and Portfolio Management (ITAM). - Technology intake and project governance across the lifecycle, from request and evaluation through implementation, support, lifecycle management, and retirement. - Services: Implementation, configuration, data migration, integration, training, and ongoing support. - Important requirements: Meet Revised Section 508 Standards and WCAG 2.1 Level AA accessibility requirements. Provide a completed VPAT/ACR and an accessibility roadmap before final acceptance. - OEMs and vendors: No software manufacturer, OEM, or vendor is named in the provided materials.

Description

The City of Danville is seeking an Enterprise Technology Management (ETM) solution providing an integrated platform for IT Service Management (Service Desk), Technology Asset and Portfolio Management (ITAM), and Technology Intake and Project Governance. The solution must support the technology lifecycle from initial request and evaluation through implementation, support, lifecycle management, and retirement. The selected vendor will provide implementation, configuration, data migration, integration, training, and ongoing support services.

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