Central Florida Tourism Oversight District Planet bids #C007180

Parking garage operations and staffing for Disney Springs garages

The Central Florida Tourism Oversight District is seeking a contractor to operate Disney Springs’ A1, A2, and A3 parking garages, which contain approximately 9,000 spaces. - Government buyer: Central Florida Tourism Oversight District (CFTOD), through Parking Operations and the Procurement & Contracting Department. - Opportunity: Parking Garage Operation Support Services (RFP C007180); a sample services agreement is also provided under Contract No. C007058. - OEMs and vendors: No OEMs or prospective contractor vendors are named. Disney Springs is the service location, not an identified vendor. - Services and labor quantities for the initial term: - Garage Service Personnel (GSP), standard hours: 192,192 hours. - Supervisor, standard hours: 52,416 hours. - Contractor Manager, standard hours: 8,736 hours. - GSP, as-needed off-shift premium hours: 720 hours. - Supervisor, as-needed off-shift premium hours: 216 hours. - Contractor Manager, as-needed off-shift premium hours: 72 hours. - GSP, as-needed standard hours: 2,160 hours. - Supervisor, as-needed standard hours: 240 hours. - Garage operating support: Provide staffing, supervision, equipment, and management for traffic and safety monitoring, guest assistance, call-box response, incident handling and reporting, barrier and cone placement, and debris control. A supervisor must be on duty at each garage on every shift, seven days a week; the staffing baseline is approximately 1,680 weekly hours and may be adjusted by the District. - Equipment and supplies: Provide nine gas-powered golf carts (three per garage), at least one marked supervisor vehicle with safety lights per shift, PPE, light wands, solid-color water bottle holders, and Class III safety-vest uniforms bearing the District logo. Maintain and fuel the carts, replace an inoperable cart immediately, and keep a functional spare on site within 24 hours. - Staffing and service requirements: Coverage is required from 8:00 a.m. to midnight, seven days a week, including weekends and holidays. Requirements include MOT/TTC certification, background screening and training, service-focused recruiting, secret-shopper quality checks, service-recovery training, employee incentives, uniform and hygiene inspections, and immediate replacement of staff when needed. - Experience and pay requirements: Parking management and operations must be the bidder’s primary business, with at least three ongoing fixed-term projects operating multi-level garages of 4,000 spaces or more each. The contractor must be able to pay employees weekly. The minimum Year One GSP wage is $20 per hour; supervisors must earn at least $2 per hour more than GSP staff and at least $60,000 annually. Holiday hours are paid at 1.5 times the regular rate, and wages must be adjusted annually by no less than the current CPI. - Notable contract provisions: The contractor supplies the labor, materials, equipment, supervision, transportation, and tools needed for performance, and must meet applicable safety, environmental, and legal requirements.

Description

The Central Florida Tourism Oversight District seeks proposals from experienced firms to provide comprehensive operations services for its structured parking facilities, including the Disney Springs parking garages. Work primarily involves supplying skilled labor and management for day-to-day operations, supporting efficient traffic flow and visitor service. The initial contract term is three years, with an optional two-year renewal. Proposals are submitted electronically, and a mandatory pre-bid meeting is listed.

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