County of Alameda #303681 (RFP 902759)

Alameda County youth telephone system and services for juvenile facilities

Alameda County is seeking a correctional-grade youth telephone system for Juvenile Hall and Camp Wilmont Sweeney. - Buyer: County of Alameda, General Services Agency (GSA)–Procurement, for the Alameda County Probation Department (ACPD). - OEMs and named vendors: No specific telephone OEM or model is prescribed. Apple (iPads) and Quintum (existing VoIP devices) are named; Wintel refers to existing telephones. AWS and Azure are cited as public-cloud examples for recording storage and administration, not as required providers. Tablets are not an acceptable substitute as described. - Requested equipment: Correctional-grade youth telephone hardware and associated accessories, cabling, power supplies, mounts, software, and other equipment. The revised bid form estimates 18 hardware units and 18 units for one-time installation and testing; it also prices 12 monthly service units per contract year. No part numbers are specified. - Facility quantities: The bid estimate is 18 phones overall. Facility inventory descriptions are inconsistent: one describes 15 phones at Juvenile Hall and 2 at Camp Sweeney, while other descriptions indicate 15 at Juvenile Hall and 3 at Camp Sweeney. Confirm final counts with the County. - Services: Installation, connectivity independent of the County network, system operation, maintenance, warranty, monitoring and recording, reporting and analytics, technical support, training, security, and transition/data-transfer support. Monthly pricing is intended to include carrier and connectivity charges and required operating costs. - Notable requirements: Calls must be free to youth and call recipients; designated confidential numbers must not be monitored. The system must support recording and retention, secure reporting, cybersecurity protections, applicable PREA requirements, and 99.5% availability. Optional video requires cameras to be physically disabled at installation and written ACPD authorization before use. - Facility constraints: Reuse existing cabling only after testing, documentation, certification, and County approval; replace unsuitable runs at no additional charge. New drilling, wall penetrations, cutting, and structural modifications are prohibited.

Description

The County of Alameda seeks youth telephone services for juveniles in custody at Alameda County Juvenile Hall and Camp Wilmont Sweeney. The contractor must provide and support the telephone system, including equipment, installation, connectivity, maintenance, software, security, and training. Installation must use existing facility infrastructure where available; new drilling and structural alterations are prohibited. The contract term is three years, with an option to renew for two additional years.

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