City of Columbus #RFQ034050

Third-party maintenance and support for three Dell storage systems

Franklin County Municipal Court is seeking third-party support to keep its Dell storage systems operational after Dell support has ended. - Government buyer: Franklin County Municipal Court, Clerk of Court, through the City of Columbus Municipal Court Clerk; Office of Information Services. - OEM: Dell (Dell Compellent). - Equipment covered: Two Dell Storage SC400 systems (service tags CCJ8T13 and CCJ7T13) and one Dell Storage SC5020 system (service tag 60B1T13). - Services requested: Third-party hardware maintenance and software support, including Storage Center Optimization Bundle support and available software updates. - Key requirements: 7x24x365 coverage, a staffed 24/7/365 help desk, guaranteed four-hour response, confirmation within 30 minutes, and onsite technician service within four hours when needed. Include replacement parts and shipping, onsite labor, travel, and software upgrades; service must be performed by a certified technician using manufacturer-recommended practices. Replacement parts must be Dell-certified or similar.

Description

Franklin County Municipal Court, Clerk of Court seeks bids to establish a purchase order for third-party hardware and software support maintenance for Dell SC400 and SC5020 storage systems. The work covers three units for the Office of Information Services and includes 7x24x4 support, a 24/7/365 manned help desk, parts and shipping, software updates if available, and on-site service when needed. The solicitation notes that the Dell Compellent systems are end of support with Dell. Bids must include shipping, handling, inside delivery, labor, travel, parts, and software upgrades for the contract term.

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