Quebec SEAO #FX-AO-20260810

Clinical Communications Software and Implementation for Santé Québec Laurentides

Santé Québec Laurentides is seeking a clinical communications platform to replace its existing pager system. - Government buyer: Santé Québec Laurentides; no further sub-agency or office is specified. - OEMs and vendors: No OEM, software brand, or vendor is named in the opportunity. - Requested solution: Licensed clinical communications software and related implementation and support services; no product part numbers or quantities are provided. - Key capabilities: Secure two-way messaging, real-time alerts, automated follow-ups, receipt and read confirmations, group management, escalation, and web and mobile access without requiring the agency to purchase mobile devices. - Services: Needs analysis, configuration, user and permission setup, applicable integrations and data migration, training, deployment and stabilization support, maintenance, updates and upgrades, incident management, technical support, and reporting. - Notable requirement: Complete deployment within 10 weeks after award. - Contract term: Three years, with two one-year renewal options; additional user licenses may be acquired.

Description

Santé Québec Laurentides seeks a software solution to manage and distribute clinical communications, replacing its current pager system. The solution must support secure, reliable, traceable communications, including two-way messaging, real-time alerts, confirmations, group management, escalation, and web and mobile access. The mandate includes configuration, implementation, applicable integrations and data migration, training, deployment support, maintenance, updates, reporting, and technical support. Deployment must be completed within 10 weeks after award; the contract term is three years with two one-year renewal options.

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