CanadaBuys #20175195

Clinical communications software and services to replace Santé Québec Laurentides’ pager system

Santé Québec Laurentides is seeking a clinical communications platform to replace its existing pager system. - Buyer: Santé Québec Laurentides, part of Santé Québec; no further sub-agency or office details are provided. - OEMs and vendors: No OEMs, vendors, or specific product models are named in the notice. - Requested solution: Software for managing and distributing clinical communications, with secure two-way messaging, real-time alerts, delivery and read confirmations, automated follow-ups, group management, and escalation. - Access and implementation: Web and mobile access must be available without requiring Santé Québec Laurentides to purchase mobile devices. The supplier must provide configuration, integrations, initial data migration, training, deployment, and stabilization support. - Ongoing services: Solution-use rights and required components, maintenance, updates and upgrades, incident management, technical support, and reporting. - Timing and term: Deployment is required within 10 weeks after award. The contract term is three years, with two optional one-year renewals. - Quantities and part numbers: None specified.

Description

Santé Québec Laurentides seeks to acquire, implement, and operate a software solution for managing and distributing clinical communications, replacing its current pager system. The solution must support secure, reliable, traceable communications, with capabilities including bidirectional messaging, alerts, confirmations, group management, escalation, and web/mobile access without requiring the organization to purchase mobile devices. The mandate includes configuration, integrations, data migration, training, deployment and stabilization, maintenance, updates, technical support, and reporting. Deployment must be completed within 10 weeks of award; the contract is for three years with two optional one-year renewals.

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