Norfolk Opengov #11292-0-2026

Employee satisfaction survey and organizational assessment consulting for the City of Norfolk

The City of Norfolk is seeking a five-year consulting engagement to measure employee experience and guide organizational improvement across its workforce of more than 4,000 permanent employees. - Government buyer: City of Norfolk, Virginia — Budget and Strategic Planning Department and Office of the Purchasing Agent. - Requested service: One employee satisfaction survey and organizational assessment engagement; no product purchases or part numbers are specified. - Scope: Develop and administer a confidential, statistically valid survey covering engagement, satisfaction, culture, and workplace climate; analyze results and provide benchmarking where available. - Deliverables: Actionable findings and department-specific recommendations, a final research report, comprehensive dataset, listening strategy, and in-person presentation. - Notable requirements: Provide electronic and paper survey options, including for employees with limited device access; address accessibility, cybersecurity, respondent confidentiality, and participation/nonresponse bias. The research protocol must explain survey questions, constructs, validity, and supporting research. - OEMs and named vendors: None identified in the provided materials.

Description

The City of Norfolk is seeking a consultant to conduct employee engagement surveying, organizational assessment, and benchmarking for its workforce of over 4,000 permanent employees. The work includes developing and administering a confidential, statistically valid survey addressing engagement, organizational culture, and workplace climate. The contractor will analyze and benchmark results where available, and provide actionable findings, recommendations, and consulting services to support measurable organizational improvements.

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