CanadaBuys #20181733

GRICS RFI for enterprise service management solutions

GRICS is gathering market information to reassess its enterprise service management needs ahead of a potential future procurement. - Buyer: Société de gestion du réseau informatique des commissions scolaires (GRICS), serving Quebec’s school-board network. - Purpose: Request for Information (RFI) to inform procurement planning; this is not an award or a request with specified order quantities. - Current OEM and solution: ServiceNow — GRICS currently uses ServiceNow Customer Service Management Standard. - Capabilities of interest: Enterprise service management (ESM), with priority on IT service management (ITSM) and customer service management (CSM); customer self-service and support experiences; and integration with GRICS’s technology environment. - Commercial and delivery information sought: Licensing models and costs, plus professional services for implementation, configuration, and migration. - Scope details: No specific products, part numbers, quantities, contract value, or period of performance are provided.

Description

La GRICS souhaite réévaluer its needs for enterprise service management as its current ServiceNow Customer Service Management Standard contract approaches expiry. This request for information seeks market input on ESM, ITSM, and CSM solutions, including broader platforms and targeted or modular options, with priority given to current ITSM and CSM needs. The GRICS is gathering information about solution capabilities, integrations, licensing and costs, implementation and migration services, and market practices to inform its procurement strategy and any future solicitation.

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