SAM #36C26227Q0104

VA Greater Los Angeles market research for 24/7 ground ambulance services

The VA Greater Los Angeles Healthcare System is seeking market-research responses from providers of around-the-clock ground ambulance transportation. - Government buyer: Department of Veterans Affairs; VA Greater Los Angeles Healthcare System; Network Contracting Office 22. Contracting Officer: Ositadima Ndubizu. - Services requested: As-needed, non-emergency Basic Life Support (BLS), Advanced Life Support (ALS), and Critical Care Transport (CCT), including CCT capability up to Tier III. No fixed quantities or part numbers are specified. - Coverage and capacity: Service is required 24/7, including holidays, for trips involving VA facilities, community clinics, other authorized medical facilities, residences, and airports. Providers must be able to handle up to four simultaneous transports, including one CCT transport. - Key requirements: Providers supply qualified personnel, licensed and maintained vehicles, equipment, and related support; meet specified response and pickup standards; provide required patient care, infection control, PPE, and reporting; and use VetRide or other VA-approved software for trip requests, status updates, and invoicing. - Vendor/OEM information: VetRide is named as a transportation software portal. No ambulance-service vendors or product manufacturers are identified; no OEMs are specified. - Opportunity status and performance: This is a sources-sought market-research notice, not a solicitation or award. The stated ordering period is two years, with services required throughout on an as-needed basis.

Description

Sources Sought Announcement This is a SOURCES SOUGHT ANNOUNCEMENT ONLY. It is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Responses to this sources sought notice must be in writing. The purpose of this sources sought announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential businesses interested and capable of providing the services described below. VA Greater Los Angeles Healthcare System VA Medical Center (VA GLA), its associated Community-Based Outpatient Clinics (CBOCs), and affiliated healthcare clinics require contracted non-emergency ambulance transportation services. The contractor shall provide all vehicles, personnel, management, supplies, equipment, and necessary reporting for the provision of Basic Life Support (BLS), Advanced Life Support (ALS), Critical Care Transport (CCT) services. The contractor shall make these ambulance services available to the VA as needed, 24 hours a day, seven days a week (24/7), including weekends and holidays.

Scope/Requirements Types of Ambulance Service The contractor shall provide Non-Emergent, Basic Life Support (BLS), Advanced Life Support (ALS), and Critical Care Transport (CCT) ambulance services on an as-need basis in accordance with all federal, state, and local regulations. Occasionally a veteran will need to be transported with VA staff and equipment; the contractor shall return VA staff and equipment to the original place of pick-up.

Transport of Miscellaneous Items with the Patient The Contractor may also be required to transport patient luggage, medical records, medication, and comfort items from pickup points to destination at no additional cost to the Government. Luggage to be transported will be restricted to suitcase and valise types. When patients are transported to the VA Greater Los Angeles Healthcare System, destination is deemed to be the ER, Admissions, the clinic, or service within the hospital, or directly to the ward as instructed by VA Staff.

Contractor Personnel Contractor personnel shall be courteous and always conduct themselves in a businesslike manner while providing services under this contract.

Emergency Medical Technicians (EMTs), Critical Care Transport Paramedics (CCTPs) & Other Personnel EMTs, CCTPs and other medical personnel (as applicable) shall at all times meet the qualifications specified in this contract as well as all applicable federal, state, and local government laws, regulations, and standards. EMTs, CCTPs and other medical personnel (as applicable) shall be certified, licensed, or otherwise officially recognized by the local, state, or regional government or public entity where the emergency service is operated or by which it is governed. If the contractor wishes to add or replace personnel throughout the life of the contract, it shall provide evidence of required training, certifications, licensing, and any other qualifications to the Contracting Officer’s Representative (COR) for review. All ambulance drivers shall have a valid driver’s license in accordance with state requirements for their place of operation and the services they perform. If the contractor wishes to add or replace drivers throughout the life of the contract, it shall provide a valid driver’s license to the COR. CCTPs shall have met all state requirements for the tier in which they are performing services (I, II, III). Proof in the form of a current certificate for the successful completion of such must be provided to the COR upon request.

Investigative Requirements for Contract Personnel Contract personnel will be subject to the same investigative requirements as those for regular VA appointees and employees. The level of investigation commensurate with the level of access to perform the performance work statement is: Special Agreement Checks (SAC). Fingerprinting for contract personnel will be conducted at VA Greater Los Angeles Healthcare System. Thereafter, the contracted employees will be subject annually to the same requirement, with a 90-day window to complete such requirement as provided by VA Greater Los Angeles Healthcare System. The VA Security and Investigation Center (SIC) is responsible for adjudicating all background investigations for contract employees. EMTs, CCTPs, and other contractor personnel as applicable must pass the Contractor’s background check and must not have been convicted of (or have any pending charges for) a felony for the past five years. Personnel (and Contractor) must report any new or additional charges or convictions if they arise during the course of performance under this contract so VA can review them and determine whether the employee in question needs to be discharged of his or her duties until the matter is adjudicated.

Tuberculosis Exposure Control Policy The contractor shall provide the VA with a policy on tuberculosis (TB) exposure and control, to include TB decontamination. The contractor shall have its personnel tested for TB in accordance with state guidelines and provide written confirmation to the COR that all personnel (current employees and any new hires) performing services under this contract are current in their TB test by the start of each Ordering Period.

Contractor Equipment, Vehicles, and Inspection Ambulances shall meet all applicable federal, state, and local regulations and specifications, including but not limited to licensing, registration, and safety standards. The VA reserves the right to inspect the contractor’s equipment and vehicles or require documentation of compliance with state laws, rules, regulations, and guidelines governing emergency medical transport vehicles (ambulances). VA inspections of contractor equipment do not constitute a warranty or guarantee that the contractor’s vehicles and equipment are properly maintained. The VA reserves the right to restrict the contractor’s use of equipment and vehicles in the performance of this contract which are not in compliance with contract requirements. The restriction of such equipment and vehicles shall not relieve the contractor from performance in accordance with the contract nor necessitate additional cost to the VA. Vehicles shall be clean and maintained in good repair in accordance with manufacturer’s instructions. The contractor shall not borrow or exchange supplies, equipment, and/or medications with the VA. Equipment attached to or in use by the patient at time of pick-up may remain with the patient during transport to ensure continuity of care. Medical Control Authorities are responsible for maintaining and supplying medication during patient transport. All VA equipment and unused medications must be returned to VA during patient drop-off or as promptly as feasible within 24 hours. The contractor shall furnish all linen required for patient transport at no additional cost. Linen shall not be exchanged with linen belonging to VA Greater Los Angeles Healthcare System or its CBOC locations. The contractor must be capable of transporting the drugs and/or equipment as required by the patient as listed in Attachment A Critical Care Transport Capabilities Confirmation. The contractor shall have the appropriate medications, up to and including CCT if necessary, based on the EMS region the ambulance provider is functioning in. The contractor shall furnish qualified personnel as required by contract specifications to accomplish all services under this contract. The contractor personnel performing services for the VA shall, at all times, conduct themselves in a professional manner, and be identified by having the company name and employee name affixed to the uniform. The Contractor shall be responsible for furnishing all vehicles, uniforms, nametags and/or badges for performance of services under this contract. Employee identifications shall be worn in clear view above the waist. The contractor personnel shall not smoke or play loud music originating from any device in vehicles while transporting VA patients. Each driver shall possess a driver’s license that is valid for the class of vehicle driven. Evidence of a special transportation service vehicle permit, or endorsement issued by the commissioner of public safety. Be at least 18 years of age and have not less than one year of experience as a licensed driver; and, for the past three years: Have not had a driver’s license canceled or suspended. Have a driving record clear of convictions for operating a motor vehicle or motorcycle without insurance. Have a driving record clear of convictions for driving a motor vehicle without a valid current license for the class of vehicle driven. Have a driving and criminal record clear of convictions for driving under the influence of alcohol or a controlled substance. The contractor personnel will ensure that the patient is secured to the stretcher/cot and that the stretcher/cot is secure in the back of the ambulance before the vehicle moves. Ambulance drivers shall have a valid driver’s license, in accordance with Federal, State, and local government requirements for their place of operation for the services they perform, be capable of administering oxygen and shall have successfully completed the standard and advanced first aid course of the American Red Cross or U.S. Bureaus of Mines of equivalent and be capable of providing necessary medical assistance to the attending emergency medical technician or paramedic.

Emergency Medical Technician (EMT) and Paramedic Qualifications EMTs and Paramedics providing services under this contract shall have the following qualifications, in addition to those required by Federal, State, and Local Government: Have completed training in accordance with the standards published by the Department of Health and Human Services with a minimum curriculum of 150 hours or equivalent including an in-hospital training period. Such training programs must also be acceptable under the regulating requirements for local EMS Systems supported by DHHS under PL 93-154, Federal Register 39:24304 (1974). Shall be certified, licensed, or otherwise officially recognized by the local, state, or regional government or public entity where the emergency ambulance service is operated or by which it is governed.

Transportation Request 4.5.1 VetRide or VA-Approved Transportation Software Utilization The contractor agrees to utilize the VetRide Vendor Portal or VA-Approved Transportation Software with every patient transported under this contract. Department of Veteran Affairs will provide the software and access to the VetRide Vendor Portal or VA-Approved Transportation Software for the vendor/contractor in this contract. The Contractor will utilize the VetRide Vendor Portal or VA-Approved Transportation Software fully as instructed: Receive and respond to electronic trip requests. Receive, use, and ensure the use of the Vendor pass by the driver. Submit claims via the electronic HCFA 1500 in the VetRide Vendor Portal or VA-Approved Transportation Software system. All invoices must be submitted within 30 calendar days of date of service in accordance with 38 CFR 70 to be considered timely submission. The contractor’s invoice must be on the HCFA 1500 to include: Contract Number Date of Service (to include Box 24 A-J) Authorization number(s) Pick-up and drop-off location of the patient Base Rate Name (Last, First and Middle Initial (if any)) and Full Social Security number (Box 1a) of patient transported. Date of Birth and Sex Diagnosis Codes or Nature of Illness or Injury Documentation of circumstances when billing for waiting time Any miscellaneous charges for which the contractor is expecting reimbursement, i.e., toll charges, waiting time, etc. VA authorizing official’s name Healthcare Procedure Coding System/National Level II (HCPCS) Unauthorized charges will be reviewed by the Contracting Officer Representative (COR) as to the validity of the charges and as to whether the payment will be made. A final determination will be made within 30 days after notifying the Contractor of the charges, which are being suspended. Note: Invoices for government transportation contracts will transition from Tungsten to VetRide during the life of the contract. The CO will provide notice to the Contractor of the start date with updated instructions from those listed above. Until the transition has been approved, Contractor shall use Tungsten to submit all invoices. A transportation request is defined as one incidence of a request for one-way service (BLS, ALS, CCT). No more than one patient will be transported per order unless approved by an authorized VA staff. Transportation requests will be made through VetRide or VA-Approved Transportation Software Utilization. Contractors must have the capability to receive orders, update ride status, and input trip costs and other required data through this portal. Contractors must have dedicated staff available to monitor this portal 24/7. VA Greater Los Angeles Healthcare System Travel Program Staff will be available to assist with account setup and training for the Contractor’s Staff. In the event VetRide or other VA-Approved Transportation Software Utilization is down, other methods of communication (i.e., telephone, facsimile) will be used to place Transportation requests. VA Greater Los Angeles Healthcare System Travel Program Staff and/or authorized VA employees will work with the Contractor the following business day to reconcile any transportation requests that were placed outside of VetRide or VA-Approved Transportation Software Utilization. The Contractor must update VetRide or VA-Approved Transportation Software Utilization with any data and/or notes in real time that deviate from the original order such as invoicing for additional mileage due to a road closure, wait time, reason for no load, etc. VA Greater Los Angeles Healthcare System Travel Program Staff and/or authorized VA employees may place a “hold” on payment of this order until it has been reconciled. Only the following VA staff are authorized to place, cancel, or make changes to transportation requests: Contracting Officer (CO) Administrative Officer of the Day (AOD) Contracting Officer’s Representative (COR) Ordering Officers (OO) Beneficiary Travel Office Staff The Contracting Officer will furnish the Contractor with the names of individuals above, who are authorized as Ordering Officers, by separate memorandum upon issuance of the contract. The Contracting Officer will update this list throughout the life of the contract as Ordering Officers change. Ordering Officers are responsible for issuing and administering orders placed under this contract. Ordering Officers have no authority to modify any term of this basic contract. Any deviation from the terms of the basic contract must be approved in writing by the Contracting Officer responsible for this contract. The Contractor shall accept orders against this contract only from the Contracting Officer and/or authorized ordering officers. Fulfilling orders from persons other than the Contracting Officer or ordering officer may result in loss or delay in payment for supplies/services provided under such orders. Non-authorized VA employees and private agencies (e.g., nursing homes) are not considered authorized to place transportation requests. All patient pick-up(s) and drop-off(s) shall be authorized via “orders” which shall only be issued by the designated Ordering Officers. When placing orders for services, the Ordering Officer shall contact the designated contractor point of contact(s) to provide the following information: Mode of transportation required Required time of arrival Name of the beneficiary Pick-up and delivery point Type and number of additional medical care specialists required Type of equipment required Last four of the patient's Social Security Number Any other special instructions For ALL Transports, an Audit system will be put in place by the VA to include the COR or designee, Beneficiary Travel Department staff, and clinical staff to ensure appropriateness of the order and timeliness of the response. The type of transportation service (BLS, ALS, CCT) required will be discussed and determined by VA clinical personnel and the contractor. The contractor shall transport the patient per its policies and standard industry practice. If the type of transportation service differs from what was agreed upon by the VA and contractor, the contractor shall submit documentation to the VA explaining its rationale. The VA may authorize an escort (e.g., spouse, relative, guardian, etc.) to accompany the patient during medical transport if it is practicable and in the patient’s best interest. The contractor shall allow the escort to accompany the patient at no additional cost. The contractor shall have sufficient vehicles and personnel to provide services for up to two (2) simultaneous transportation requests. Transports required may be for any mix of BLS, ALS transports. One of these four simultaneous transports may require CCT capability up to Tier III. If VA Greater Los Angeles Healthcare System requires ambulance services exceeding four (4) simultaneous transportation requests, the vendor will be offered to provide the services if they have sufficient vehicles/personnel available; but may decline these additional orders if sufficient vehicles/personnel are unavailable. The number of transports under normal operating conditions will typically range from zero (0) to nine (9) transports each weekday and significantly less on weekends and holidays. The number of actual transports may vary throughout the life of the contract. The patient may bring with her or him up to three (3) liters of oxygen. The contractor shall be responsible for providing adequate and safe storage of the oxygen tanks during transport.

Response Times* Orders that are scheduled by 7 pm local time the day before the required services are defined as scheduled in advance. With the exceptions found below, the contractor shall arrive on time for all orders scheduled in advance. Emergent Transport (Originating from VA Only): The contractor shall be required to provide Ground Ambulance arrangements within thirty (30) minutes of order/patient pick up call. For all add-ons (not scheduled in advance) transportation requests, with pick up at VA Greater Los Angeles Healthcare System: The contractor will be allotted up to a sixty (60) minute response time from time of order placement for transportation requests that are not previously scheduled in advance. For an urgent transport request for a critical patient (as deemed by the physician) with pick up at VA Greater Los Angeles Healthcare System, the contractor will be allotted up to a thirty (30) minute response time. For transportation requests which do not have a pick-up at VA Greater Los Angeles Healthcare System: The contractor may be required, if requested by the VA, to dispatch ambulances on short notice for transportation requests not scheduled in advance; for these transportation requests the contractor shall dispatch ambulances within thirty (30) minutes of receiving the order. Pick-up appointment times shall be agreed upon by the VA and contractor at time of order placement and be reasonable based upon travel distance, speed limits, and weather conditions. The contractor’s patient pick-up time cannot be more than 15 minutes prior to the scheduled pickup time nor 15 minutes later than the scheduled pickup time for transportation requests scheduled in advance. * The contractor shall not be held liable for nonperformance caused by an occurrence beyond the reasonable control of the contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, and unusually severe weather. The contractor MUST notify the VA with as much advance notice as possible should any of these occur.

Cancellations For VA initiated transportation requests (Scheduled), if contractor is notified of cancellation before the vehicle is dispatched, there shall be no charge to the Government. 4.5.2.1.1. 4.3.1.1.1 No-show is defined as a transportation request which is cancelled after the contractor has dispatched a vehicle, the vehicle is enroute, or has arrived at the pick-up location, and there is no longer a requirement for patient transportation. The contractor may request one-way reimbursement for no-shows. No-show reimbursement shall be based upon the base rate for the type of service requested (BLS, ALS, and CCT) and the one-way mileage (BLS, ALS, and CCT) accrued enroute to the pick-up location at time of cancellation. Mileage for no-show cancellations shall be confirmed by the contractor and reported to the VA as soon as possible from time of cancellation. For add-on transportation requests out of VA Loma Linda Healthcare System’s main facility and associated CBOC locations only (Unscheduled), the contractor will immediately dispatch a vehicle upon receipt of the order (including transportation requests in which the final destination may change prior to pick up due to the critical condition of the patient). When the contractor is notified of a cancellation prior to arrival at the VA Loma Linda Healthcare System campus, there shall be no charge to the Government.

Pick-Up/Drop-Off/Reporting Procedures Ambulance personnel should pick-up and deliver patients at specified locations (e.g., front door of Entrance). These locations will be specified by VA staff when an order is placed and communicated to the transport personnel. When applicable, ambulance personnel shall report to the Veteran Transportation Service (VTS) Dispatcher or Administrative Officer of the Day (AOD) to (1) announce his/her arrival to pick up and transfer the patient and (2) obtain report of pertinent information regarding the patient’s condition from the primary nurse/physician. When delivering a patient, ambulance personnel shall give report to the appropriate VA healthcare staff and provide a copy of the run sheet which will be retained by the facility for inclusion to the patient’s medical record. In cases where ambulance personnel must divert to a local emergency department while performing a VA authorized transport, the contractor’s dispatcher shall notify the VA Beneficiary Travel Department or Administrative Officer of the Day of the patient’s location and status as soon as this information becomes available.

Patient Welfare The contractor shall be responsible for the patient’s welfare during transport. The contractor shall be held responsible for patient and/or VA property during transport. Any damaged or lost wheelchairs, walkers, crutches, or personal belongings shall be replaced at the contractor’s expense. The VA requires the contractor to exercise extreme caution and care in the handling of patients. If a VA beneficiary being transported declines to be properly secured or removes the security devices himself/herself, the driver will notify the Contracting Officer’s Representative (COR) of this fact prior to departure. The contractor is not required to transport any VA beneficiary who refuses to be properly secured while being transported. In the event that the beneficiary refuses to be properly secured, they shall be returned back into the building which they came from.

Incident Reporting The contractor shall notify the COR, Requestor, Program Manager, Beneficiary Travel Department, of any accidents and/or safety problems that occur while the patient is being transported. This notification shall occur within one (1) hour by telephone. A written report of the incident shall be delivered to the COR, Program Manager, or Beneficiary Travel Department, by the close of business of the next working day. The COR will monitor the service provided. The contractor shall cooperate with the COR in providing information and answering questions in a timely manner. The contractor shall promptly inform the COR of any complaints received directly from patients. If warranted, the VA may conduct incident investigations and require written response from the contractor within 48 hours of request.

Invoicing Each transport shall include thirty (30) minutes of wait time; the contractor may invoice for wait times in excess of this initial thirty (30) minutes. Wait time shall begin only once the contractor has both reached the pick-up address location and the appointment time has elapsed. All wait times shall be itemized and invoiced in fifteen (15) minute intervals. For partial fifteen (15) minute intervals, zero (0) to seven (7) minutes shall be rounded down to zero (0) minutes and eight (8) to fifteen (15) minutes rounded up to fifteen (15) minutes. When invoicing for mileage, the contractor shall round to the nearest mile. Mileage ending in .5 or higher shall be rounded up to the nearest mile. Mileage ending in .4 or lower shall be rounded down to the nearest mile. Payment for mileage to or from the point of care shall be limited to the VA’s calculation according to the VA’s Bing Maps API determination. Bing Maps API is optimized to determine mileage based on the shortest time of travel. If unloaded mileage exceeds loaded mileage, the contractor may invoice for a flat fee only if the following also occur: Unloaded mileage exceeds 75 miles. The contractor does not deviate from a route to intentionally make unloaded mileage exceed loaded mileage. Except for no-shows and trips when unloaded mileage exceeds loaded mileage in accordance with 4.9.3, the contractor shall invoice for loaded (patient onboard) services and mileage only. Upon notification of the contracting officer, the vendor must receive training and begin implementation of invoices via Vet Ride within 30 days versus VA Tungsten Network e-Invoicing network. Invoices must be submitted via the electronic HCFA 1500 in the VetRide Vendor Portal or other VA approved software. These invoices shall not include patient information, but shall include the following: Contractor Name Contract Number Current Purchase Order Number Date of service Total amount invoiced including a summary of the total number of charges that align with the line items of this contract (i.e., total number of BLS Base Rate, total BLS Mileage incurred, etc.) An itemized list of charges or services rendered that align with the line items of this contract (i.e., BLS Base Rate, BLS Mileage incurred, etc.) Payment by VA under this contract to a provider of ground ambulance transportation services authorized under this contract extinguishes any and all liability on the part of the VA BENEFICIARY for that transportation service. UNDER NO CIRCUMSTANCES ARE VA BENEFICIARIES, THIRD PARTY INSURANCES, MEDICARE, OR MEDICAID TO BE BILLED FOR THE SERVICES PERFORMED UNDER THIS CONTRACT.

General Information This contract’s ordering period shall be effective from April 1, 2025, to March 31, 2027. The Place of Performance is variable; ambulance services may be required to and from locations including, but not limited to, the following: VA Greater Los Angeles Healthcare System VA Medical Center11301 Wilshire Boulevard, Los Angeles, CA 90044

VA Greater Los Angeles Healthcare System and Community-Based Outpatient Clinics (CBOCs) Sepulveda Ambulatory Care Center16111 Plummer Street, North Hills, CA 91343818-891-7711 Los Angeles Ambulatory Care Center351 East Temple Street, Los Angeles, CA 90013213-253-5000 East Los Angeles VA Clinic5426 East Olympic Boulevard, Commerce, CA 90022-5113313-725-7372 San Gabriel Valley VA Clinic7 West Foot Boulevard, Suite D, Arcadia, CA 91006-2367626-836-2300 Bakersfield Outpatient Clinic1801 Westwind Drive, Bakersfield, CA 93301661-632-1800 Lancaster Outpatient Clinic340 East I, Lancaster Blvd., Lancaster, CA 93534-1941661-729-8655 San Luis Obispo CBOC1288 Morro Street, Ste. #200, San Luis Obispo, CA 93401805-543-1233 Santa Barbara Outpatient Clinic4440 Calle Real, Santa Barbara, CA 93110805-683-1491 Santa Maria CBOC1550 East Main Street, Santa Maria, CA 93454 Oxnard Outpatient Clinic2000 Outlet Center Drive, Ste. 225, Oxnard, CA 93036 Mariner Outpatient Clinic5250 Ralston Street, Ventura, CA 93003-7318877-251-7295

Other VA Medical Centers or Hospitals within Veterans Integrated Service Network (VISN) 22, including but not limited to: Phoenix VA Health Care System — 650 E. Indian School Road, Phoenix, AZ 85012 Northern Arizona VA Health Care System — 500 Highway 89N, Prescott, AZ 86313 Southern Arizona VA Health Care System — 3601 S. 6th Ave., Tucson, AZ 85723 New Mexico VA Health Care System — 1501 San Pedro Drive SE, Albuquerque, NM 87108 VA Long Beach Health Care System — 5901 E. 7th Street, Long Beach, CA 90822 VA San Diego Health Care System — 3350 La Jolla Village Drive, San Diego, CA 92161 VA Greater Los Angeles Health Care System — 11301 Wilshire Blvd., Los Angeles, CA 90073 Other Non-VA Medical facilities and Community Care facilities as authorized by the VA. Arroyo Grande Care Center — 1212 Farroll Ace, Arroyo Grande, CA 93420-3718; Telephone: 805-489-8137 Parkview Julian Healthcare Center — 1801 Julian Ave., Bakersfield, CA 93304; Telephone: (661) 831-9150 Sierra View Care Center — 14318 Ohio St., Baldwin Park, CA 91706; Telephone: (626) 960-1971 Topanga Terrace — 22125 Roscoe Blvd., Canoga Park, CA 91304; Telephone: (818) 883-7292 Community Care Center — 2335 S. Mountain Ave., Duarte, CA 91010; Telephone: (626) 357-3207 Clearview Sanitarium and Convalescent — 15823 S. Western Ave., Gardena, CA 90247; Telephone: (310) 538-2323 Sunnyside Nursing Center — 22617 S. Vermont Ave., Torrance, CA 90502; Telephone: (310) 320-4130 Country Manor Healthcare Center — 11723 Fenton Ave., Lakeview Terrace, CA 91342; Telephone: (818) 899-0251 Guardian Rehabilitation Hospital — 533 S. Fairfax Ave., Los Angeles, CA 90036; Telephone: (323) 931-1061 Kei-Ai Los Angeles Healthcare Center — 2221 Lincoln Park Avenue, Los Angeles, CA 90031; Telephone: (323) 276-5700 Maple Healthcare Center — 2626 Maple Drive, Los Angeles, CA 90011; Telephone: 213-747-6371 New Vista Post-Acute — 1516 Sawtelle Blvd., Los Angeles, CA 90025; Telephone: (310) 477-5501 Sunray Healthcare Center — 3210 W. Pico Blvd., Los Angeles, CA 90019; Telephone: (323) 734-2171 University Park Healthcare Center — 230 E. Adams Blvd., Los Angeles, CA 90011; Telephone: 213-748-0491 View Heights Convalescent Hospital — 12619 S. Avalon, Los Angeles, CA 90061; Telephone: (323) 757-1881 Windsor Gardens Convalescent Hospital — 915 S. Crenshaw Blvd., Los Angeles, CA 90019; Telephone: (323) 937-5466 Bayside Care Center — 1405 Teresa Drive, Morro Bay, CA 93442; Telephone: (805) 772-2237 Sherman Village Healthcare Center — 12750 Riverside Dr., North Hollywood, CA 91607; Telephone: (818) 766-6105 Valley Village Care Center — 13000 Victory Blvd., North Hollywood, CA 91606; Telephone: (818) 985-5990 Maywood Acres Healthcare — 2641 S. C St., Oxnard, CA 93033; Telephone: (805) 487-7840 Shoreline Care Center — 5225 South “J” Street, Oxnard, CA 93033; Telephone: (805) 488-3696 Mission View Healthcare Center — 1425 Woodside Drive, San Luis Obispo, CA 93401; Telephone: (805) 543-0210 Brentwood Healthcare Center — 1321 Franklin Street, Santa Monica, CA 90404; Telephone: (310) 828-5596 Fireside Healthcare Center — 947 Third St., Santa Monica, CA 90403; Telephone: (310) 393-7117 Chanel Islands Post-Acute — 3880 Via Lucero, Santa Barbara, CA 93110; Telephone: (805) 687-6651 New Vista Nursing & Rehab Center — 8647 Fenwick Ave., Sunland, CA 91040; Telephone: (818) 352-1421 Sylmar Health & Rehab — 12220 Foothill Blvd., Sylmar, CA 91342; Telephone: (818) 834-5082 The Care Center on Hazeltine — 6835 Hazeltine Ave., Van Nuys, CA 91405; Telephone: 818-997-1841 Coastal View Healthcare Center — 4904 Telegraph Road, Ventura, CA 93003; Telephone: (805) 642-4101 Veteran’s residence. Local airports include: Los Angeles International Airport: 1 World Way, Los Angeles, CA 90045 John Wayne Airport: 18601 Airport Way, Santa Ana, CA 92707 Long Beach Airport: 4100 Donald Douglas Dr., Long Beach, CA 90808 Ontario Airport: Ontario, CA 91761 Hollywood Burbank Airport: 2627 N Hollywood Way, Burbank, CA 91505 Oxnard Airport: 2889 W 5th St., Oxnard, CA 93030

Zip Codes by County include but are not limited to: San Barbara County 93013, 93014, 93067, 93101, 93102, 93103, 93105, 93106, 93107, 93108, 93109, 93110, 93111, 93116, 93117, 93254, 93427, 93429, 93434, 93436, 93437, 93438, 93440, 93441, 93454, 93455, 93456, 93457, 93458, 93460, 93463, 93464

Ventura County 93203, 93205, 93206, 93215, 93220, 93222, 93224, 93225, 93226, 93238, 93240, 93241, 93243, 93250, 93251, 93252, 93255, 93263, 93268, 93276, 93280, 93283, 93285, 93287, 93301, 93302, 93303, 93304, 93305, 93306, 93307, 93308, 93309, 93311, 93312, 93313, 93314, 93380, 93383, 93384, 93385, 93386, 93387, 93388, 93389, 93390

Kern County 93203, 93205, 93206, 93215, 93220, 93222, 93224, 93225, 93226, 93238, 93240, 93241, 93243, 93250, 93251, 93252, 93255, 93263, 93268, 93276, 93280, 93283, 93285, 93287, 93301, 93302, 93303, 93304, 93305, 93306, 93307, 93308, 93309, 93311, 93312, 93313, 93314, 93380, 93383, 93384, 93385, 93386, 93387, 93388, 93389, 93390

Los Angeles County 90001, 90002, 90003, 90004, 90005, 90006, 90007, 90008, 90009, 90010, 90011, 90012, 90013, 90014, 90015, 90016, 90017, 90018, 90019, 90020, 90021, 90022, 90023, 90024, 90025, 90026, 90027, 90028, 90029, 90030, 90031, 90032, 90033, 90034, 90035, 90036, 90037, 90038, 90039, 90040, 90041, 90042, 90043, 90044, 90045, 90046, 90047, 90048, 90049, 90050, 90051, 90052, 90053, 90054, 90055, 90056, 90057, 90058, 90059, 90060, 90061, 90062, 90063, 90064, 90065, 90066, 90067, 90068, 90069, 90070, 90071, 90072, 90073, 90074, 90075, 90076, 90077, 90078, 90079, 90080, 90081, 90082, 90083, 90084, 90086, 90087, 90088, 90089, 90090, 90091, 90093, 90094, 90095, 90096, 90099, 90189, 90201, 90202, 90209, 90210, 90211, 90212, 90213, 90220, 90221, 90222, 90223, 90224, 90230, 90231, 90232, 90233, 90239, 90240, 90241, 90242, 90245, 90247, 90248, 90249, 90250, 90251, 90254, 90255, 90260, 90261, 90262, 90263, 90264, 90265, 90266, 90267, 90270, 90272, 90274, 90275, 90277, 90278, 90280, 90290, 90291, 90292, 90293, 90294, 90295, 90296, 90301, 90302, 90303, 90304, 90305, 90306, 90307, 90308, 90309, 90310, 90311, 90312, 90401, 90402, 90403, 90404, 90405, 90406, 90407, 90408, 90409, 90410, 90411, 90501, 90502, 90503, 90504, 90505, 90506, 90507, 90508, 90509, 90510, 90601, 90602, 90603, 90604, 90605, 90606, 90607, 90608, 90609, 90610, 90701, 90702, 90703, 90704, 90706, 90707, 90710, 90711, 90712, 90713, 90714, 90715, 90716, 90717, 90723, 90731, 90732, 90733, 90734, 90744, 90745, 90746, 90747, 90748, 90749, 90755, 90801, 90802, 90803, 90804, 90805, 90806, 90807, 90808, 90809, 90810, 90813, 90814, 90815, 90822, 90831, 90832, 90833, 90834, 90835, 90840, 90842, 90844, 90845, 90846, 90847, 90848, 90853, 91001, 91003, 91006, 91007, 91008, 91009, 91010, 91011, 91012, 91016, 91017, 91020, 91021, 91023, 91024, 91025, 91030, 91031, 91040, 91041, 91042, 91043, 91046, 91101, 91102, 91103, 91104, 91105, 91106, 91107, 91108, 91109, 91110, 91114, 91115, 91116, 91117, 91118, 91121, 91123, 91124, 91125, 91126, 91129, 91182, 91184, 91185, 91188, 91189, 91199, 91201, 91202, 91203, 91204, 91205, 91206, 91207, 91208, 91209, 91210, 91214, 91221, 91222, 91224, 91225, 91226, 91301, 91302, 91303, 91304, 91305, 91306, 91307, 91308, 91309, 91310, 91311, 91313, 91316, 91319, 91320, 91321, 91322, 91324, 91325, 91326, 91327, 91328, 91329, 91330, 91331, 91333, 91334, 91335, 91337, 91340, 91341, 91342, 91343, 91344, 91345, 91346, 91350, 91351, 91352, 91353, 91354, 91355, 91356, 91357, 91361, 91362, 91364, 91365, 91367, 91371, 91372, 91376, 91380, 91381, 91382, 91383, 91384, 91385, 91386, 91387, 91388, 91390, 91392, 91393, 91394, 91395, 91396, 91401, 91402, 91403, 91404, 91405, 91406, 91407, 91408, 91409, 91410, 91411, 91412, 91413, 91416, 91423, 91426, 91436, 91470, 91482, 91495, 91496, 91497, 91499, 91501, 91502, 91503, 91504, 91505, 91506, 91507, 91508, 91510, 91521, 91522, 91523, 91526, 91601, 91602, 91603, 91604, 91605, 91606, 91607, 91608, 91609, 91610, 91611, 91612, 91614, 91615, 91616, 91617, 91618, 91702, 91706, 91714, 91715, 91716, 91722, 91723, 91724, 91731, 91732, 91733, 91734, 91740, 91741, 91744, 91745, 91746, 91747, 91748, 91749, 91750, 91754, 91755, 91756, 91759, 91765, 91766, 91767, 91768, 91769, 91770, 91771, 91772, 91773, 91775, 91776, 91778, 91780, 91788, 91789, 91790, 91791, 91792, 91793, 91801, 91802, 91803, 91804, 91841, 91896, 91899

5.2.8. Contracting Officer Representative TBDPhone:Email:

5.2.9. Hours of Operation VAGLAHS’s normal hours of operation are Monday through Friday, 5:00 am to 6:00 pm, exclusive of Federal Holidays; however, transportation services are required 24 hours/day, 7 days/week, including Federal Holidays.

5.2.10. Recognized Holidays The following holidays are observed by the Federal Government. If a Federal Holiday falls on a Saturday, the immediately preceding Friday will be observed as the holiday; if a Federal Holiday falls on a Sunday the immediately succeeding Monday will be observed as the holiday. In addition to those holidays listed below, on occasion there may be other holidays declared by Executive Order: New Year’s Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day Note: The Contractor is required to perform on holidays should there be scheduled transports.

5.2.11. Identification of Contractor Employees While performing services under the contract, all employees shall wear a uniform and name tag that readily identifies the company and the person as an employee of the Contractor. Uniforms are to be clean and maintained in good repair. Drivers must maintain accepted standards of cleanliness and grooming and demonstrate courtesy to the patients being transported. All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. Contract personnel shall ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

5.2.12. Site Visit VA Greater Los Angeles Healthcare System requests a site visit on TBD at TBD with all prospective vendors. Vendors will meet Mr. XXXX at VA Long Beach’s TBD. The facility is located at 11301 Wilshire Boulevard, Los Angeles, CA 90044. Please RSVP by calling or emailing Mr. XXXX at: WP:Email:

Quality Control Plan Quality Control The contractor shall maintain a Quality Control Plan (QCP) that contains, at a minimum, the following: A description of the company’s organizational structure including a description of the roles and responsibilities of management and supervisors. A description of the methods to be used by the contractor for identifying and preventing deficiencies or problems in the quality of service. A description of the specific steps the contractor will take for corrective action if needed if a deficiency or problem in the quality of service occurs. A description of the company’s records and tracking system used to identify up-to-date background checks, applicable certifications and tests, and training of each employee performing services under this contract. A description of the method used to provide on-time ambulance services to meet the requirements of this contract (24/7 availability and up to 4 simultaneous transports in accordance with PWS 4.5.1.7). A description of the methods used to identify and prevent radio communication breakdowns and a detailed procedure for alternative communications in the event of electronic and mechanical breakdown of vehicle two-way radios. CONTINGENCY PLAN (In case VetRide Vendor Portal is down): A description of the method/system used to log all requests for service. The contractor shall confirm that the log indicates the date and time of service call, actual time of pick-up versus the scheduled time, name of patient requiring services, designated pick-up and delivery points, mileage, and actual waiting time at pick-up and delivery points if waiting charges are claimed. The contractor shall confirm the log will be sent to the COR monthly. The Government will evaluate the contractor’s performance under this contract to ensure that the contractor’s QCP is adequate, and that quality is achieved through a Quality Assurance Surveillance Plan (QASP). The Government shall prepare a QASP after contract award derived from the PWS and contractor’s submitted quality control plan. The QASP is a “living document” and the Government may review and revise it at any time. However, the Government shall coordinate changes to the QASP with the contractor. The QASP will specify the work requiring surveillance and the Government’s method of surveillance.

Minimum Performance Standards The contractor shall maintain performance standards in accordance with the standards outlined in the table below. Failure to meet the Acceptable Quality Levels (AQL) may result in termination of the contract. The QASP will include the standards below as well as others derived from the successful offeror’s quality control plan. Task: Provide on-time ambulance servicesPWS Reference: Section 4.5.1.8.3Standard: Scheduled patient pick-ups shall not deviate more than 15 minutes past scheduled pick-up time for scheduled ordersAcceptable Quality Level: 97%Method of Surveillance: Customer Feedback Task: Incident ReportingPWS Reference: Section 4.8Standard: The contractor shall notify the Program Manager, Beneficiary Travel Department, of any accidents and/or safety problems that occur while the patient is being transported. This notification shall occur within one (1) hour by telephone. A written report of the incident shall be delivered to the Program Manager, Benefits Management, by the close of business of the next working day.Acceptable Quality Level: 97%Method of Surveillance: Customer Feedback Task: Invoice ReportsPWS Reference: Section 4.9Standard: Provide a monthly invoice including secondary documentation in accordance with Section 4.10 of the PWSAcceptable Quality Level: 95%Method of Surveillance: 100% inspection of monthly invoices/reports

COVID-19 or Other Similar Infectious Diseases Contractor shall not refuse transports of COVID-19 positive or other similarly infected patients. Contractor shall abide by all additional procedures and precautions that may be implemented by the VA based on VA-issued guidance and/or CDC recommendations. These procedures are subject to change throughout the life of the contract and will be incorporated via attachment (See S03 VTS Patient Transport PPE and Vehicle Cleaning/Disinfection SOP). Contractor shall have written policy of steps they will take to prevent the spread of COVID-19 or other similarly infectious diseases by their employees and/or vehicles. This policy shall, at a minimum, include procedures of screening drivers before each shift, deliberate decontamination of their vehicles and all other preventative precautions taken by Contractor employees. Contractor shall furnish all required PPE throughout the life of the contract.

Conformity to Regulations 8.1 The contractor and his/her operators shall conform to all Federal, State, and local regulations governing the performance of contracted services. 8.2 VAMC facilities have been designated NO SMOKING areas in their entirety. Individuals found in violation of this no smoking policy may be subject to a $50.00 federal citation for disregarding posted safety rules and regulations. Furthermore, the contractor may be directed to stop work. The contractor is to notify all of his/her employees and/or sub-contractors of this strict enforcement policy.

Wage Rates 9.1. Wage Determination(s) as listed in Section D in this solicitation are applicable to any resulting contract. 9.2. The contractor certifies by signature on this offer that the salaries to be paid workers involved in the performance of the contract are equal to or greater than those specified in the attached Wage Determination(s). 9.3 The Department of Labor has held that contractors must pay their employees the Service Contract Act wage while they are driving both to and from destinations for the VA. The Wage Determination is attached in Section D.

Evidence of Coverage 10.1 Before commencing work under the contract, the contractor shall furnish the Contracting Officer with a certification from his/her insurance company indicating that the coverage outlined in this contract has been obtained and that it may not be changed or canceled during the term of the contract.

Worker’s Compensation 11.1 The Act of June 25, 1936, 42 Stat. 1938 (40 USC 290), authorized the constituted authority of the several states to apply their workmen’s compensation laws to all lands and premises owned or held by the United States. The contractor agrees to procure and maintain while the contract is in effect, Worker’s Compensation and Employers Public Liability insurance. The policy shall provide coverage for Public Liability Limits of not less than the statutory limitations for any one accident, and at least meet the statutory limitations if more than one person is involved. Upon award of the contract, the contractor shall furnish to the Contracting Officer a certificate from its insurance company indicating that this coverage has been obtained and that such coverage may not be changed or canceled unless 30 day advance written notice is provided to the Contracting Officer.

Information Requested from Interested Businesses If you are interested and are capable of providing the required service(s), please provide the following information: Company Name, Address, Point of Contact Size status and representations of your business, such as but not limited to: Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), HUBZone, Woman Owned Small Business (WOSB), Large Business, etc. Is your company considered small under the NAICS code 621910? Does your company have an FSS contract with GSA or the NAC or are you a contract holder with any other federal contract? If so, please provide the contract type and number. If you are an FSS GSA/NAC or other federal contract holder, are the referenced items/solutions available on your schedule/contract? Please provide general pricing for your products/solutions for market research purposes. Please submit a capability statement that addresses qualifications and verifies ability to perform work described above. The Government is not obligated to nor will it pay for or reimburse any costs associated with responding to this sources sought announcement. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. The VA is mandated by Public Law 109-461 to consider a total set-aside for Service-Disabled Veteran Owned Small Businesses. However, if there are insufficient Service-Disabled Veteran Owned Small Business responses, an alternate set-aside or full and open competition may be determined. No sub-contracting opportunity is anticipated. The North American Classification System (NAICS) code for this acquisition is 621910 ($22.5 Million). Responses to this notice shall be submitted via email to Ositadima.ndubizu@va.gov. Telephone responses will not be accepted. Responses must be received no later than 11/12/2026 10:00 AM PST. After review of the responses to this sources sought announcement, a solicitation may be published on the FedBizOpps or GSA eBuy websites. Responses to this sources sought announcement will not be considered adequate responses to the solicitation. All interested offerors must respond to the solicitation in addition to responding to this sources sought announcement. Prospective bidders must be authorized re-sellers in order to participate in the solicitation process. Notice to potential offerors: All offerors who provide goods or services to the United States Federal Government must be registered in the System for Award Management (SAM) at www.sam.gov. Additionally, all Service-Disabled Veteran Owned Small Businesses or Veteran Owned Small Businesses must be registered with the Department of Veterans Affairs Center for Veterans Enterprise VetBiz Registry located at www.vip.vetbiz.gov.

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