CanadaBuys #20181260

24/7 Oracle Database Support for the Tribunal administratif du travail

The Tribunal administratif du travail is seeking 24/7 support for its Oracle database environments. - Government buyer: Tribunal administratif du travail; the specific sub-agency or purchasing office is not identified. - OEM: Oracle is the named database technology provider. No service vendor is identified. - Requested services: Support for Oracle databases in production and development, covering the organizational mission system, BI dashboard, and hearing-recording system. - Service requirements: Support-ticket handling, 24/7 monitoring, database-instance maintenance and evolution, and additional technical-assistance hours. Work includes preventive and corrective support, with 24/7/365 incident-response and resolution requirements. - Delivery regions: Montréal and Capitale-Nationale, Québec. - Performance period: Estimated 36 months.

Description

The Tribunal administratif du travail is seeking 24/7 support for Oracle databases used by its organizational mission system, BI dashboard, and hearing-recording system. Support covers production and development environments and includes ticket handling, monitoring, maintenance and evolution of database instances, and technical assistance hours. The provider must deliver preventive and corrective services in accordance with established 24/7/365 service levels, including incident response and resolution times. Delivery regions are Montréal and Capitale-Nationale (Québec), and the estimated contract duration is 36 months.

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