Quebec SEAO #20181260

24/7 Oracle Database Support for Tribunal administratif du travail Systems

The Tribunal administratif du travail is seeking continuous support for the Oracle databases behind several critical systems. - Government buyer: Tribunal administratif du travail; no specific sub-agency or office is identified. - OEM: Oracle is the named database technology provider. No service vendor or reseller is named. - Requested service: 24/7/365 Oracle database support for the mission system, business intelligence dashboard, and hearing-recording system, covering production and development environments. - Includes monitoring, ticket handling, database-instance maintenance and upgrades, preventive and corrective interventions, and additional technical support hours. - Notable requirements: Providers must meet incident response and resolution service levels; demonstrate at least five years of Oracle administration experience, experience supporting a critical 24/7 environment and Oracle Database 19.31 or later, and knowledge of recognized database security practices such as ISO 27001, NIST, or equivalent. - Estimated value: 300,850; the source does not specify the currency.

Description

The Tribunal administratif du travail is seeking 24/7 support for Oracle databases serving its mission system, business intelligence dashboard, and hearing-recording system. Work covers production and development environments, including maintenance, monitoring, and preventive and corrective interventions. Services include handling support tickets, maintaining or upgrading database instances, and providing additional technical support hours. The provider must meet established service levels, including incident response and resolution times, to maintain service quality and continuity.

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