SAM #15F06727LS

FBI On-Demand Telephone Interpretation Services

The FBI’s Criminal Justice Information Services Division is seeking round-the-clock telephone interpretation, with pricing requested across a broad range of languages. - Government buyer: Federal Bureau of Investigation (FBI), U.S. Department of Justice; Criminal Justice Information Services Division (CJIS), Finance and Facilities Division, Procurement Section. The RFQ also identifies the Professional Services Acquisition Unit. - OEMs and vendors: No manufacturers, OEMs, or service vendors are named in the opportunity. - Requested service: On-demand, over-the-phone interpretation in any requested language, available 24/7/365, including holidays. Interpreters must respond in less than three minutes and meet professional qualification standards. - Requirements include a quality assurance plan, current engagement instructions, and monthly itemized call-level records for invoicing. The pricing template gives Amharic as an example at $0.81 per minute; rates for other languages are not shown. - The pricing template covers languages including Arabic, French, Mandarin, Spanish, Somali, and Vietnamese, as well as additional language categories. No call volumes or service quantities are specified. - Performance is described as a 12-month base period, four one-year options, and an additional six-month option; other solicitation text contains conflicting period and pricing descriptions. - One attachment also lists time-and-materials support for NTOS, NICS, BSS, ITMS, and LEEDS. This appears inconsistent with the telephone interpretation scope, and quantities and pricing are not provided.

Description

This is a professional services contract to provide over-the-phone language interpreter services to the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS) on-demand, 24 hours per day, seven days per week, 365 days per year. The Government shall not exercise any supervision or control over contractor employees performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to the Government.

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