City of North Miami Opengov #SS-2026-093

North Miami Beach utility response management system subscription from Daupler

The City of North Miami Beach is seeking a utility-focused response management subscription from Daupler, Inc. - Government buyer: City of North Miami Beach, NMB Water / Public Utilities Department. - OEM and named vendor: Daupler, Inc., identified as the exclusive developer, host, operator, and support provider for the proprietary platform. - Requested product: One annual subscription for the Daupler Response Management System (RMS) with after-hours Daupler Call Agent service. Included modules are Daupler AI, Callout, Engage, Analytics, and Events. No part numbers are provided. - Service needs: One-time implementation and platform configuration, plus standard training and support. Each is listed as quantity one; proposed fees are discounted to $0. - Key requirements: AI-assisted call handling, triage and routing; escalation and crew dispatch; resident updates and request tracking; incident and disruption response; and performance analytics. Call Agent coverage is after hours, including evenings, weekends, and holidays. The proposal includes two pre-launch training sessions and 24/7 support from Daupler’s utility-trained team. - Pricing and term: The annual subscription is $49,999, with recurring costs subject to a 12% technology uplift. The subscription is annual, with no option years specified; implementation is expected to take about three months. - Procurement approach: The City states that it intends to pursue a sole-source purchase because of Daupler’s proprietary utility-focused platform and supporting workflows.

Description

The City of North Miami Beach intends to negotiate a sole-source purchase from Daupler, Inc. for a utility Response Management System, including Daupler Call Agent and associated AI modules. The system supports call handling, triage, dispatch, incident response, and customer communication for NMB Water. The notice is not a Request for Proposals, and responses will be used only to determine whether a competitive procurement should be conducted. The anticipated cost is $49,999.00.

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