Lincoln Electric System Procureware #154-26

LES seeks Cisco phone-system, Calabrio, contact-center, collaboration, and SmartNet renewals

Lincoln Electric System is seeking a renewal of its Cisco phone and collaboration environment, including Calabrio, contact-center, calling, and equipment-support subscriptions. - Government buyer: Lincoln Electric System (LES), Procurement Department; Lincoln, Nebraska. - OEMs: Cisco and Calabrio. LES requires new Cisco products supplied by Cisco-authorized partners or distributors to preserve warranty coverage. - Requested scope: Calabrio workforce and call-recording subscriptions; Cisco Flex contact-center and collaboration licenses; UCCX agent and server licenses; calling, messaging, device-registration, storage, and related entitlements; and SmartNet support renewals for Cisco routers, voice gateways, and collaboration servers. - Key quantities: 50 Calabrio call-recording subscriptions; 25 UCCX concurrent-agent and 25 premium-agent licenses; 900 Emergency Responder licenses; 7200 file-storage entitlements; and SmartNet support for 14 individual devices. - Delivery: FOB destination in Lincoln, Nebraska. - Named prospective bidders/vendors: AB Group, Inc.; American Business Solutions Inc.; Americom Communications; Cisco; High Point Networks; Kidwell Companies; Marco Technology; Maverick Networks Inc; North America Procurement Council, Inc. PBC; OneNeck IT Solutions, LLC; Prime Vendor Inc.; RPR Technologies LLC; Shay Enterprise; Software Information Resource Corp.; Sterling; vCloud Tech Inc.; and Zayo Group LLC. These are named as prospective bidders, not awardees. - Renewal term: Approximately one year for the listed subscriptions and support; no option years are specified.

Description

Lincoln Electric System is requesting proposals to furnish and deliver a CISCO phone system renewal to Lincoln, Nebraska, FOB destination, according to LES specifications and the pricing form. The procurement includes Cisco Calabrio, contact center, CUCM calling, and Cisco renewal products and services listed in the bid attachment. Only new Cisco products from authorized Cisco partners or distributors will be accepted to maintain warranty terms. The winning bidder must complete LB1300 certification and the Equal Employment Opportunity Compliance Request form.

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