Tennessee Department of General Services #RFP 34901-01687

Statewide queue management system for Tennessee Driver Services Centers

Tennessee is seeking a statewide queueing and virtual line management solution for its Driver Services Centers. - Government buyer: Tennessee Department of Safety and Homeland Security, Driver Services Division, Procurement Office, Budget Division. - Scope: A system for 46 centers: 14 small, 15 medium, and 17 large. The contractor provides equipment, web-based software, implementation, installation, configuration, hosting, training, support, and ongoing maintenance. - Equipment quantities by center configuration: Small centers: 1 kiosk with internal dual printer, 1 barcode reader, 1 display monitor, 1 information-counter printer, and multiple LED counter display units. Medium: same, but 2 display monitors. Large: 3 kiosks with internal dual printers, 3 barcode readers, 3 display monitors, 1 information-counter printer, and multiple LED counter display units. Across all centers, this represents 80 kiosks, 80 barcode readers, 95 display monitors, and 46 information-counter printers; LED display quantities are unspecified. - Other system components: Queue-management software and central dashboard; contactless check-in, virtual waiting room, appointment and event scheduling, and reporting. Components also described include an EQ controller, direct thermal receipt printers, Active Hub 5.0 Central Power unit, and Deluxe Media Rack Kits for centers that cannot integrate with the Motor Vehicle Network. The quantity of media rack kits and standalone components is unspecified. - Notable requirements: Centralized real-time monitoring, SMS and QR-code check-in, accessibility, security, and deployment, testing, and support across all center sizes. Services also include relocating or reconfiguring equipment, supporting remodels, and setting up new centers when requested. - OEMs and vendors: No OEMs, brands, or contractor are identified in the provided materials. - Contract term: 36 months, with up to two 12-month renewal options, for a maximum of 60 months. Full implementation is required within the contract schedule.

Description

The State of Tennessee seeks a queueing and virtual line management system for Driver Service Centers. The procurement includes implementation, installation, configuration, and ongoing maintenance of the solution. The system is intended to improve efficiency and customer satisfaction across the state’s 46 Driver Service Centers. The RFP states that the maximum liability is expected to exceed $1,000,000.

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