Pierce County Opengov #2026-PE-259

Pierce County seeks Visual Vault system customization and enhancement services

Pierce County Human Services’ Developmental Disabilities office seeks professional services to enhance its customized Visual Vault system. - Government buyer: Pierce County, Human Services, Developmental Disabilities Division; contact named in the attachment: Malissa Shaughnessy. - OEM/system owner: Visual Vault, identified as the owner of the proprietary system and the party with the required system access. - Services requested: Design, configure, and test system updates to address changing data requirements and program growth. Work includes updates to client authorization and demographic imports, provider billing, outcomes reporting, and future import processes following DCYF system changes. - System interfaces and use: The system interfaces with the Washington State Department of Social and Health Services (DSHS) CARE system and supports requirements associated with DSHS and the Department of Children, Youth, and Families (DCYF). - Term and estimated value: Initial term of 12 months at an estimated $60,000; possible extensions up to a maximum total term of five years. No specific dates are provided. - Notable requirements: Any provider must be authorized to access the proprietary, highly customized system; have relevant configuration expertise and knowledge of DSHS/DCYF provider-management requirements; and meet County and State data-security requirements. - Procurement context: The County is pursuing an exemption from competitive procurement based on system compatibility, unique program needs, and prior customization and migration investment. No products, quantities, or part numbers are specified.

Description

Pierce County intends to purchase software customization professional services for its Visual Vault system through direct negotiation under a procurement exemption. The work includes software design, configuration, and testing of updates to the customized solution, which supports client authorization and demographic records, interfaces with DSHS CARE, and generates required agency reports. The County states that Visual Vault is the sole owner of the system and the only entity with the access required to configure it. The estimated cost is $60,000 for an initial 12-month term, with possible extensions for the same general scope up to a maximum total term of five years. Interested entities may submit capability statements; this is not a competitive solicitation and bids or proposals will not be accepted.

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