Detroit Bonfire #550595

Detroit seeks call center operator input on Housing Resource Helpline

The City of Detroit is seeking experienced call center operators’ input on its Housing Resource Helpline and possible upgrades. - Government buyer: City of Detroit Office of Contracting and Procurement, on behalf of the Department of Human, Homeless and Family Services. - Request: Information and feedback from qualified call center operators, particularly those experienced in social service delivery, to support and potentially inform helpline upgrades. - OEMs and named vendors: None identified in the provided information. - Products, quantities, and part numbers: No products, quantities, or part numbers are specified.

Description

The City of Detroit Office of Contracting and Procurement, on behalf of the Department of Human, Homeless and Family Services, seeks feedback from experienced call center operators, especially those with social service delivery experience. The feedback will support and may inform upgrades to the Detroit Housing Resource Helpline. Respondents must submit an RFI response and the Attachment A respondent questionnaire.

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